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NBC 5 Responds

NBC 5 Responds

Responding to your consumer needs and connecting you to your money

Aug 30, 2019

Southwest Airlines Helps Woman Rebuild After 'Yardwork Scam'

Southwest Airlines Helps Woman Rebuild After 'Yardwork Scam'

A woman said she lost more than $1,000 after falling for victim to a "yardwork scam." After seeing her story, managers at Southwest Airlines stepped in to help.

Aug 27, 2019

NBC 5 Helps Couple Get Refund For Texas Rangers Tickets

NBC 5 Helps Couple Get Refund For Texas Rangers Tickets

A couple in Garland had plans to go to a Rangers vs. Angels baseball game last month, but with the sudden death of Angels pitcher Tyler Skaggs, the game was canceled. They were hoping to get their money back for...

Aug 22, 2019

North Texans Warned of Jury Duty Phone Scam

North Texans Warned of Jury Duty Phone Scam

North Texans are being warned to be on alert for scam phone calls that are apparently involving a warrant for missing jury duty.

Aug 12, 2019

Consumers File Police Report Against Local Contractor

Consumers File Police Report Against Local Contractor

A local contractor is making headlines once again for taking money and not finishing work. Shawn Partain has left many customers angry and unsatisfied across North Texas. Now, NBC 5 Responds has learned...

Jul 29, 2019

Businesses Offer Discounts After Event Venue Chain Announces Closures

Businesses Offer Discounts After Event Venue Chain Announces Closures

There are several businesses offering deep discounts after Noah's Event Venue announced the closures of several locations. Samantha Chatman reminds couples to do their research and offers tips before booking.

Jul 4, 2019

Veteran Spends 4th of July in Heat, Blames Home Warranty

Veteran Spends 4th of July in Heat, Blames Home Warranty

A local veteran said he’s spending the Fourth of July in the heat because his home warranty company refuses to fix his air conditioning. NBC 5’s Samantha Chatman shows us his struggle to stay cool on the...

Jun 20, 2019

North TX Family Battles Airline Over DR Flight

North TX Family Battles Airline Over DR Flight

As we learn about more unexplained deaths in the Dominican Republic, some families in North Texas say they want out. NBC 5's Samantha Chatman helped one family in Allen with their battle with an airline...

Jun 5, 2019

NBC 5 Responds Helps Man Get Refund After Rental Car Mix Up

NBC 5 Responds Helps Man Get Refund After Rental Car Mix Up

An Arlington man says he rented an SUV through the travel website Hotwire. But when it was time to pick up the vehicle, he learned the rental price was a lot more than advertised.

Jun 3, 2019

TX Plumbers Soon Won't Need a License; What it Means for You

TX Plumbers Soon Won't Need a License; What it Means for You

The agency that oversees plumbing in Texas will be abolished beginning September 1, and state regulation for plumbers goes down the drain with it. Why plumbers statewide are calling this a huge safety risk.

May 20, 2019

City Denies Claim After Raw Sewage Floods Woman's House

City Denies Claim After Raw Sewage Floods Woman's House

The city of Kennedale has denied the claim of a woman whose home was flooded in raw sewage. The culprit was a city sewage line that was backed up, but the city said they are not legally obligated to cover...

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