NBC 5 Responds - NBC 5 Dallas-Fort Worth
NBC 5 Responds

NBC 5 Responds

Responding to your consumer needs and connecting you to your money

Oct 17, 2018

NBC 5 Responds to Help Mother With Quinceañera Venue Refund

NBC 5 Responds to Help Mother With Quinceañera Venue Refund

A woman in Fort Worth hoped to make her daughter's 15th birthday party one she'd never forget. But an issue with the venue caused her to lose $1,800, so she called NBC 5 Responds' Samantha Chatman for help.

Oct 17, 2018

Kia, Hyundai CEOs Asked to Appear Before Congress

Kia, Hyundai CEOs Asked to Appear Before Congress

NBC 5 Responds first told you about reports of non-collision Kia and Hyundai fires. Our nation's lawmakers are now asking the automakers to explain why cars are going up in flames.

Oct 10, 2018

Woman With Breast Cancer Calls NBC 5 for Insurance Help

Woman With Breast Cancer Calls NBC 5 for Insurance Help

A woman in Collin County said her insurance denied coverage for a chemotherapy treatment. She called NBC 5's Samantha Chatman for help.

Oct 4, 2018

How Scammers Trick Potential Renters

How Scammers Trick Potential Renters

Rent prices increased nationwide this past year and so did the number of scammers trying to leverage the hopes of potential renters.

Oct 2, 2018

DART Brochure Typo Causes Confusion Over Fare Discount

DART Brochure Typo Causes Confusion Over Fare Discount

A South Dallas man is taking on Dallas Area Rapid Transit for what he calls a misleading advertisement. After reading a DART brochure, the man thought he'd get 50 percent off his monthly bus pass.

Oct 1, 2018

Scheme Takes Aim at Kroger, Target, Walmart Shoppers

Scheme Takes Aim at Kroger, Target, Walmart Shoppers

A growing scheme takes aim at a popular grocery chain. A North Texas man received an email inviting him to be a mystery shopper for Kroger.

Sep 26, 2018

Gas Station Customers Angry About 'Water in Fuel'

Gas Station Customers Angry About 'Water in Fuel'

We've heard from several drivers who filled up at a local RaceTrac gas station. Not long after, they said their cars broke down on the side of the road. NBC 5's Samantha Chatman looks into the problem.

Sep 25, 2018

Cell Carrier Switch Didn't Go Smoothly; NBC 5 Responds

Cell Carrier Switch Didn't Go Smoothly; NBC 5 Responds

Several people had issues switching from one provider to another. NBC 5 Responds takes a look at what you should know when switching providers.

Sep 24, 2018

Car Rental Companies Charge Customers for Disputed Damages

Car Rental Companies Charge Customers for Disputed Damages

NBC 5 Responds shows you the step you should take to avoid surprise charges after you return a rental car.

Sep 21, 2018

Problem Solved: NBC 5 Helps Couple Get Hot Tub Refund

Problem Solved: NBC 5 Helps Couple Get Hot Tub Refund

NBC 5's Samantha Chatman saves the day for a North Texas couple who purchased a "faulty" hot tub from a local business.

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