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NBC 5 Responds

NBC 5 Responds

Responding to your consumer needs and connecting you to your money

Aug 30, 2019

Southwest Airlines Helps Woman Rebuild After 'Yardwork Scam'

Southwest Airlines Helps Woman Rebuild After 'Yardwork Scam'

A woman said she lost more than $1,000 after falling for victim to a "yardwork scam." After seeing her story, managers at Southwest Airlines stepped in to help.

Aug 27, 2019

NBC 5 Helps Couple Get Refund For Texas Rangers Tickets

NBC 5 Helps Couple Get Refund For Texas Rangers Tickets

A couple in Garland had plans to go to a Rangers vs. Angels baseball game last month, but with the sudden death of Angels pitcher Tyler Skaggs, the game was canceled. They were hoping to get their money back for...

Aug 26, 2019

Man In Euless Accused of Soliciting Yardwork, Exploiting Seniors

Man In Euless Accused of Soliciting Yardwork, Exploiting Seniors

A helpful neighbor or an outright scammer? A woman in Euless said a man is preying on seniors, promising to do yardwork and running off with their cash.

Jul 30, 2019

Another Carmaker Under Fire For Melting, Sticky Dashboards

Another Carmaker Under Fire For Melting, Sticky Dashboards

Last month, NBC 5's consumer team unveiled a sticky problem that hundreds of Nissan drivers are dealing with. Now, NBC 5 Responds is learning Toyota dashboards are also melting.

Jul 29, 2019

Businesses Offer Discounts After Event Venue Chain Announces Closures

Businesses Offer Discounts After Event Venue Chain Announces Closures

There are several businesses offering deep discounts after Noah's Event Venue announced the closures of several locations. Samantha Chatman reminds couples to do their research and offers tips before booking.

Jul 24, 2019

Texas Tenants' Rights: What Every Renter Needs to Know

Texas Tenants' Rights: What Every Renter Needs to Know

It’s important for renters to know that they do have rights, per Texas law. Our Consumer Investigative Reporter Samantha Chatman has tips that every renter needs to know.

Jul 10, 2019

Local Business, Viewers Step Up to Help Vet with No A/C

Local Business, Viewers Step Up to Help Vet with No A/C

A local veteran spent weeks battling with his home warranty to repair his a/c. When the company didn’t come through with a fix, our viewers did.

Apr 22, 2019

Puppy Scam Victim Receives Heartwarming Gift From Viewer

Puppy Scam Victim Receives Heartwarming Gift From Viewer

Last month, a woman in Denton fell for a heartbreaking puppy scam. An NBC 5 viewer saw the story and wanted to help make the family smile again.

Apr 17, 2019

Student Says His Bank Account Was Hacked Via Zelle

Student Says His Bank Account Was Hacked Via Zelle

Zelle, a digital service used by millions of people to transfer money, is a tool now being used by hackers to steal money. One of the more recent victims is 17-year-old KJ Debela.

Apr 3, 2019

US Gov't Investigating Kia, Hyundais After More Than 3,000 Reported Fires

US Gov't Investigating Kia, Hyundais After More Than 3,000 Reported Fires

The U.S. government's highway safety agency has decided to open two new investigations into fires involving Hyundai and Kia vehicles after getting complaints of more than 3,100 fires and 103 injuries.

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