NBC 5 Responds - NBC 5 Dallas-Fort Worth
NBC 5 Responds

NBC 5 Responds

Responding to your consumer needs and connecting you to your money

Oct 17, 2018

NBC 5 Responds to Help Mother With Quinceañera Venue Refund

NBC 5 Responds to Help Mother With Quinceañera Venue Refund

A woman in Fort Worth hoped to make her daughter's 15th birthday party one she'd never forget. But an issue with the venue caused her to lose $1,800, so she called NBC 5 Responds' Samantha Chatman for help.

Oct 17, 2018

Kia, Hyundai CEOs Asked to Appear Before Congress

Kia, Hyundai CEOs Asked to Appear Before Congress

NBC 5 Responds first told you about reports of non-collision Kia and Hyundai fires. Our nation's lawmakers are now asking the automakers to explain why cars are going up in flames.

Sep 10, 2018

Woman's Jeep Damaged After Driving Down Road Being Repaired

Woman's Jeep Damaged After Driving Down Road Being Repaired

If your car is damaged while driving through a construction zone, who is responsible for the repairs?

Aug 16, 2018

NBC 5 Responds After Man's New Smartphone is Lost Via Shipping

NBC 5 Responds After Man's New Smartphone is Lost Via Shipping

Learn what you should know if you're getting the runaround with a lost shipment.

Aug 15, 2018

Construction Company Doesn't Complete Woman's Bathroom Remodel

Construction Company Doesn't Complete Woman's Bathroom Remodel

The woman paid a majority of the money owed and stopped hearing from the company she hired to renovate her bathroom.

Jul 18, 2018

NBC 5 Receives More Complaints About Local Auto Parts Shop

NBC 5 Receives More Complaints About Local Auto Parts Shop

After our first story aired, more North Texas consumers say they too were ripped off by the owner of A1 Engines, Chris Nasrallah.

Jul 9, 2018

Customers Say Local Auto Parts Shop is 'Ripping People Off'

Customers Say Local Auto Parts Shop is 'Ripping People Off'

Consumers tell NBC 5 there's a local auto parts business that's taking advantage of its customers. We've heard from several people who say they paid hundreds of dollars for an engine or transmission, but didn't...

Jul 2, 2018

Movers Dent Arlington Woman's Fridge, NBC 5 Responds to Help

Movers Dent Arlington Woman's Fridge, NBC 5 Responds to Help

When a moving company dented an Arlington woman's refrigerator, she wanted answers, so she called NBC 5 Responds to help.

Jun 25, 2018

Contractor Paid Up Front, Doesn't Finish Pool

Contractor Paid Up Front, Doesn't Finish Pool

A homeowner cannot use his pool, and the contractor has not shown up to finish the work after he was paid most of the money he was owed before the job was completed.

Jun 4, 2018

Woman Fights Home Warranty Company Over HVAC Unit

Woman Fights Home Warranty Company Over HVAC Unit

Many home warranty companies require you to use their service providers, and have them make the call on whether a service should be repaired or replaced.

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