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NBC 5 Responds

NBC 5 Responds

Responding to your consumer needs and connecting you to your money

Jan 16, 2019

Police Release New Video of Alleged 'Cowboys Ticket Scammer'

Police Release New Video of Alleged 'Cowboys Ticket Scammer'

Police are still looking for a man who tricked fans into buying fake Cowboys Playoffs tickets. NBC 5's Samantha Chatman has obtained new video from police that could bring them one step closer to catching...

Jan 14, 2019

Beware of Some Pop-Up Ads on Social Media

Beware of Some Pop-Up Ads on Social Media

A Fort Worth woman said she saw an ad on Instagram and thought the company was legitimate, but she ended up waiting weeks for fitness gear that never arrived.

Jan 11, 2019

Viewer Says Warranty Company Wouldn't Cover Car Repairs

Viewer Says Warranty Company Wouldn't Cover Car Repairs

A North Texas woman said her warranty company is a total waste. She got a warranty for her daughter's car, but when the vehicle needed repairs, the warranty company would not pay up.

Jan 4, 2019

North Texas Contractor Arrested for Theft

North Texas Contractor Arrested for Theft

A local contractor was arrested for theft after an NBC 5 Responds investigation. Samantha Chatman reports.

Jan 2, 2019

Bride Refunded Money After Wedding Venue Abruptly Closes

Bride Refunded Money After Wedding Venue Abruptly Closes

A local bride and groom were shocked to learn their wedding venue abruptly closed without warning, and without giving them a refund, just a few months before their big day.

Dec 18, 2018

NBC 5 Responds Helps Viewer Get Travel Insurance Refund

NBC 5 Responds Helps Viewer Get Travel Insurance Refund

NBC 5 Responds helped a Plano woman get more than $800 back after a travel insurance company denied her claim.

Dec 10, 2018

Local Artist Creates Portrait for Military Couple After NBC 5 Report

Local Artist Creates Portrait for Military Couple After NBC 5 Report

Last month, we told you about a North Texas couple that was involved in a bad online deal with a flag company. An artist in Frisco saw their story and created a memorable piece of art, free of charge.

Dec 5, 2018

Travelers Say Greyhound Lost Luggage, Couldn't Recover Bags

Travelers Say Greyhound Lost Luggage, Couldn't Recover Bags

Two North Texans reached out to NBC 5 Responds after they said Greyhound misplaced their bags and couldn't provide any answers.

Nov 12, 2018

Veterans, Relatives Angry With Online Flag Company

Veterans, Relatives Angry With Online Flag Company

Veterans across the country aren't too happy with an online company that claims to support men and women in service. Dozens of consumers say they never received their orders and want their money back.

Oct 29, 2018

Why an NBC 5 Viewer Dropped Off $1,200 in Cash for Local Mom

Why an NBC 5 Viewer Dropped Off $1,200 in Cash for Local Mom

We first told you about a North Texas mom who lost $1,800 when her daughter's birthday venue closed abruptly. An NBC 5 viewer saw the story and wanted to help.

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