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NBC 5 Responds

NBC 5 Responds

Responding to your consumer needs and connecting you to your money

Jan 14, 2019

Beware of Some Pop-Up Ads on Social Media

Beware of Some Pop-Up Ads on Social Media

A Fort Worth woman said she saw an ad on Instagram and thought the company was legitimate, but she ended up waiting weeks for fitness gear that never arrived.

Jan 11, 2019

Viewer Says Warranty Company Wouldn't Cover Car Repairs

Viewer Says Warranty Company Wouldn't Cover Car Repairs

A North Texas woman said her warranty company is a total waste. She got a warranty for her daughter's car, but when the vehicle needed repairs, the warranty company would not pay up.

Jan 9, 2019

Cowboys Fan Buys Fake Playoffs Tickets, Loses $900

Cowboys Fan Buys Fake Playoffs Tickets, Loses $900

Irving Police want to learn more about the man who allegedly sold fake Cowboys tickets to a local couple. They take cases like these very seriously and don’t want other Cowboys fans to fall victim to this...

Jan 4, 2019

North Texas Contractor Arrested for Theft

North Texas Contractor Arrested for Theft

A local contractor was arrested for theft after an NBC 5 Responds investigation. Samantha Chatman reports.

Jan 2, 2019

Bride Refunded Money After Wedding Venue Abruptly Closes

Bride Refunded Money After Wedding Venue Abruptly Closes

A local bride and groom were shocked to learn their wedding venue abruptly closed without warning, and without giving them a refund, just a few months before their big day.

Dec 19, 2018

30 Vehicles Get Top Safety Marks from IIHS

30 Vehicles Get Top Safety Marks from IIHS

The Insurance Institute for Highway Safety (IIHS) just released its annual list of the safest cars to drive. To qualify for 2019 TOP SAFETY PICK+, a vehicle must earn good ratings in the driver-side small...

Dec 19, 2018

'Free Trial' Ads Costing Consumers Thousands of Dollars

'Free Trial' Ads Costing Consumers Thousands of Dollars

NBC 5's Samantha Chatman explains how companies are duping consumers into hundreds of dollars in charges with "free trial" online ads.

Dec 18, 2018

NBC 5 Responds Helps Viewer Get Travel Insurance Refund

NBC 5 Responds Helps Viewer Get Travel Insurance Refund

NBC 5 Responds helped a Plano woman get more than $800 back after a travel insurance company denied her claim.

Dec 13, 2018

Fort Worth Woman Falls Victim to Job Scam, Loses $2,500

Fort Worth Woman Falls Victim to Job Scam, Loses $2,500

A Fort Worth woman said she lost $2500 in an employment scheme and is now struggling to make ends meet. But she's not the only person who fell victim to this scam.

Dec 12, 2018

How to Avoid Hidden Hotel Fees

How to Avoid Hidden Hotel Fees

Nothing kills a vacation vibe faster than a hotel bill peppered with unexpected fees. From resort fees to parking fees to utility fees. Even fees for having a safe in the room! But there are ways to avoid sneaky...

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