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NBC 5 Responds

NBC 5 Responds

Responding to your consumer needs and connecting you to your money

Nov 7, 2018

Drivers Reimbursed After Discovering Water in Fuel

Drivers Reimbursed After Discovering Water in Fuel

Last month, we told you about several people who discovered water in their gas tanks after filling up at a local RaceTrac. NBC 5's Samantha Chatman went to work and helped get this problem resolved.

Oct 12, 2018

How to Protect Yourself After Getting Contaminated Gasoline

How to Protect Yourself After Getting Contaminated Gasoline

Viewers reached out to NBC 5 Responds when their cars stalled after getting gas at an Arlington gas station.

Sep 26, 2018

Gas Station Customers Angry About 'Water in Fuel'

Gas Station Customers Angry About 'Water in Fuel'

We've heard from several drivers who filled up at a local RaceTrac gas station. Not long after, they said their cars broke down on the side of the road. NBC 5's Samantha Chatman looks into the problem.

Aug 21, 2018

Update: NBC 5 Helps More Consumers in 'Water in Fuel' Fiasco

Update: NBC 5 Helps More Consumers in 'Water in Fuel' Fiasco

Back in May, we heard from several people who got gas at Mobil Gas Town in Springtown. Not long after filling their tanks, their cars broke down. NBC 5's Samantha Chatman has a major update to this story.

Jul 5, 2018

Dozens of DFW Gas Stations to Refund Customers

Dozens of DFW Gas Stations to Refund Customers

Dozens of North Texas gas stations accused of price gouging in the wake of Hurricane Harvey will pay refunds to consumers, attorney general Ken Paxton's office announced Thursday.

Jul 2, 2018

Arlington Man Says Hertz Wrongfully Charged $129 for Fuel

Arlington Man Says Hertz Wrongfully Charged $129 for Fuel

A North Texas man is demanding answers after he says a popular rental car company charged him $129 for fuel after he'd already filled up the tank.

May 30, 2018

Dallas Mom Says Natural Gas Detector Saved Her Family's Life

Dallas Mom Says Natural Gas Detector Saved Her Family's Life

A Dallas woman learned about natural gas detectors after watching an NBC 5 segment earlier this year. She believes the device saved her and her family's life.

May 7, 2018

Gas Prices Leave North Texas Looking for Relief

Gas Prices Leave North Texas Looking for Relief

Gas prices continue climbing across North Texas, leaving many looking for ways to ease the pain at the pump.

Apr 3, 2018

Customers Question Atmos Energy's Estimated Billing Practices

Customers Question Atmos Energy's Estimated Billing Practices

The NBC 5 Responds team continues to look into complaint about high Atmos Energy bills and its estimated billing system.

Mar 26, 2018

North Texans Frustrated About High Energy Bills

North Texans Frustrated About High Energy Bills

The NBC 5 Responds team has received more than a dozen complaints from consumers who say their Atmos Energy bills have skyrocketed.

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