NBC 5 Responds - NBC 5 Dallas-Fort Worth
NBC 5 Responds

NBC 5 Responds

Responding to your consumer needs and connecting you to your money

Friday, Sep 21, 2018

Problem Solved: NBC 5 Helps Couple Get Hot Tub Refund

Problem Solved: NBC 5 Helps Couple Get Hot Tub Refund

NBC 5's Samantha Chatman saves the day for a North Texas couple who purchased a "faulty" hot tub from a local business.

Thursday, Sep 20, 2018

Snoring Gadget Costs More to Return Than Buy

Snoring Gadget Costs More to Return Than Buy

It promises to stop your snoring or your money back. But, this couple says it’s easier said than done. NBC 5 Responds to the gadget that was more expensive to return than to buy.

Tuesday, Sep 18, 2018

Consumers Warn of 'Dishonest' Hot Tub Company

Consumers Warn of 'Dishonest' Hot Tub Company

Two North Texas couples were excited to take a dip into their newly purchased hot tubs, but it didn’t take them long to realize their tubs had major problems.

Friday, Sep 14, 2018

Get a Yellow Envelope? Don't Throw It Away

Get a Yellow Envelope? Don't Throw It Away

RIP Medical Debt is abolishing debt for North Texans using donations from NBC 5 viewers.

Wednesday, Sep 12, 2018

Man Says His Hyundai Caught Fire With Daughters Inside

Man Says His Hyundai Caught Fire With Daughters Inside

A man in Tampa saw our stories on non-collision Kia fires and said the same thing happened to him, with his two daughters in the backseat of his Hyundai.

Tuesday, Sep 11, 2018

Frisco Woman Waits Months for Fridge Repair

Frisco Woman Waits Months for Fridge Repair

A woman in Frisco said her fridge hasn't been working for nearly three months. When she couldn't get the manufacturer to repair it, she called NBC 5's Samantha Chatman.

Monday, Sep 10, 2018

Carmakers Urge Consumers to Replace Recalled Airbags

Carmakers Urge Consumers to Replace Recalled Airbags

Honda and Toyota are practically begging consumers to find out if their airbags are under recall.

Wednesday, Sep 5, 2018

Plano Woman Loses $2K in Police Impostor Scam

Plano Woman Loses $2K in Police Impostor Scam

A woman in Plano has a warning for everyone in North Texas: If you get a call that appears to be from police, be careful before you answer.

Tuesday, Sep 4, 2018

Update: Man Gets Guitar Back After Counterfeit Gold Scheme

Update: Man Gets Guitar Back After Counterfeit Gold Scheme

A Dallas man traded his instrument for what he thought was real gold. He never thought he’d see his instrument again after being ripped off, so he called NBC 5's Samantha Chatman for help.

Friday, Aug 31, 2018

Tips for Dealing With Damaged Deliveries

Tips for Dealing With Damaged Deliveries

You may have experienced buying an item and receiving it damaged. A consumer we spoke with says that when it happened to him, he thought it would be easy to get a replacement or a refund.

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