NBC 5 Responds - NBC 5 Dallas-Fort Worth
NBC 5 Responds

NBC 5 Responds

Responding to your consumer needs and connecting you to your money

Wednesday, Mar 27, 2019 at 05:21 PM CDT

Drunk Driver Slams Into Home, Insurance Company Goes Silent

Drunk Driver Slams Into Home, Insurance Company Goes Silent

A drunk driver crashed into Richardson couple's home, destroying their fence in the process. When they couldn't get an insurance company to pay for the broken fence, they called NBC 5 Responds.

Monday, Mar 25, 2019 at 07:17 PM CDT

4 Steps to Take Before Hiring a Roofer After a Hail Storm

4 Steps to Take Before Hiring a Roofer After a Hail Storm

Homeowners in Collin County reported roof damage after Sunday night's hail storm. NBC 5 Responds shares tips to help consumers before they sign a roofing contract.

Monday, Mar 25, 2019 at 10:52 PM CDT

Another Viewer Speaks Out After Home Floods In Sewage Water

Another Viewer Speaks Out After Home Floods In Sewage Water

Another homeowner in Kennedale said his house was flooded with raw sewage. Now, one city council members believes enough is enough. NBC 5's Samantha Chatman reports.

Tuesday, Mar 19, 2019 at 10:45 PM CDT

Homeowners Upset After HOA Installs License Plate Readers

Homeowners Upset After HOA Installs License Plate Readers

Residents in a North Texas neighborhood say their HOA has gone too far after it installed license plate cameras that store personal data. NBC 5's Samantha Chatman Responds to their concerns.

Monday, Mar 18, 2019 at 05:41 PM CDT

Massive Sinkhole Finally Filled After NBC 5 Responds Report

Massive Sinkhole Finally Filled After NBC 5 Responds Report

A North Texas city stepped up after NBC 5 Responds exposed a massive sinkhole growing in an area with children living nearby.

Friday, Mar 15, 2019 at 10:48 PM CDT

Local Woman's Home Flooded In Raw Sewage, NBC 5 Responds

Local Woman's Home Flooded In Raw Sewage, NBC 5 Responds

A woman in North Texas said her home was flooded in raw sewage after a city sewage line was backed up. She said the city denied her damage claim, so she called NBC 5's Samantha Chatman

Wednesday, Mar 13, 2019 at 08:16 PM CDT

Emergency Raises Questions About Cruise Cancellation Policy

Emergency Raises Questions About Cruise Cancellation Policy

A cruise company refused to give a refund to a couple after their child had a medical issue. Then, the NBC 5 Responds team got involved.

Monday, Mar 11, 2019 at 05:10 PM CDT

Couple Says Their Wag! Sitter Stole From Them

Couple Says Their Wag! Sitter Stole From Them

A popular app says it can help pet owners in a pinch, but one family who hired the company "Wag!" alleges the sitter's service they received was downright criminal.

Thursday, Mar 7, 2019 at 04:18 PM CST

Couple Says They Were Locked Out Of Airbnb Rental

Couple Says They Were Locked Out Of Airbnb Rental

Imagine being stranded in a foreign country in the middle of the night. That's what happened to one local couple when they were locked out of their Airbnb.

Monday, Mar 4, 2019 at 07:59 PM CST

More Consumers Speak Out About Fraudulent Zelle Transfers

More Consumers Speak Out About Fraudulent Zelle Transfers

Hackers have found a way to steal hundreds, even thousands of dollars through fraudulent Zelle transactions. But the banks don't always side with the consumer. NBC 5's Samantha Chatman Responds.

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