NBC 5 Responds - NBC 5 Dallas-Fort Worth
NBC 5 Responds

NBC 5 Responds

Responding to your consumer needs and connecting you to your money

Friday, Mar 15, 2019 at 10:48 PM CDT

Local Woman's Home Flooded In Raw Sewage, NBC 5 Responds

Local Woman's Home Flooded In Raw Sewage, NBC 5 Responds

A woman in North Texas said her home was flooded in raw sewage after a city sewage line was backed up. She said the city denied her damage claim, so she called NBC 5's Samantha Chatman

Wednesday, Mar 13, 2019 at 08:16 PM CDT

Emergency Raises Questions About Cruise Cancellation Policy

Emergency Raises Questions About Cruise Cancellation Policy

A cruise company refused to give a refund to a couple after their child had a medical issue. Then, the NBC 5 Responds team got involved.

Monday, Mar 11, 2019 at 05:10 PM CDT

Couple Says Their Wag! Sitter Stole From Them

Couple Says Their Wag! Sitter Stole From Them

A popular app says it can help pet owners in a pinch, but one family who hired the company "Wag!" alleges the sitter's service they received was downright criminal.

Thursday, Mar 7, 2019 at 04:18 PM CST

Couple Says They Were Locked Out Of Airbnb Rental

Couple Says They Were Locked Out Of Airbnb Rental

Imagine being stranded in a foreign country in the middle of the night. That's what happened to one local couple when they were locked out of their Airbnb.

Monday, Mar 4, 2019 at 07:59 PM CST

More Consumers Speak Out About Fraudulent Zelle Transfers

More Consumers Speak Out About Fraudulent Zelle Transfers

Hackers have found a way to steal hundreds, even thousands of dollars through fraudulent Zelle transactions. But the banks don't always side with the consumer. NBC 5's Samantha Chatman Responds.

Friday, Mar 1, 2019 at 05:59 PM CST

North Texas Contractor Found Guilty of Theft

North Texas Contractor Found Guilty of Theft

A North Texas contractor accused of stealing from a local business and church has been found guilty of theft.

Friday, Mar 1, 2019 at 10:40 PM CST

Parents in Cleburne Concerned Over Growing Sinkhole

Parents in Cleburne Concerned Over Growing Sinkhole

A giant sinkhole is worrying residents in a North Texas city. With children playing just yards away, people in the area are calling on the city to get it fixed. NBC 5's Samantha Chatman Responds.

Friday, Mar 1, 2019 at 03:50 PM CST

Are You Paying for the Pink Tax? An Experiment in Shopping

Are You Paying for the Pink Tax? An Experiment in Shopping

NBC4 conducted a shopping experiment to figure out if the pink tax is eating away at women's budgets.

Wednesday, Feb 27, 2019 at 05:26 PM CST

Women Demand Refunds After Local Med Spa Suddenly Closes

Women Demand Refunds After Local Med Spa Suddenly Closes

Women in McKinney said they are out hundreds of dollars after a local med spa abruptly closed. When they couldn't track down the owner, they called NBC 5 Responds.

Monday, Feb 25, 2019 at 05:48 PM CST

Three Tips to Avoid Modern Odometer Fraud

Three Tips to Avoid Modern Odometer Fraud

According to Carfax, the odometers on 1.6 million vehicles still on the road have been tampered with, costing consumers billions in losses. A Grand Prairie man said it's a problem he knows firsthand.

Have a complaint?

or Call

844-5RESPND

Recovering Your Money

Meet The Team

Samantha Chatman joined the NBC 5 Responds team in August 2016 after serving the people of Louisville, Kentucky and southern Indiana as the Business Reporter at WDRB News. Samantha has covered major company acquisitions, business openings and economic opportunities as well as major breaking news events. Samantha received her Bachelor of Science degree in Broadcast Journalism from the University of Illinois at Urbana-Champaign with a minor in African-American Studies. She also has a certification in Public Relations from the university’s College of Media and is a member of the National Association of Black Journalists.



David Soltis is the award-winning photojournalist/editor for the NBC 5 Responds team. David is an NPPA award-winning photographer and was honored to be nominated for the 2015 Lone Star Emmy for Photographer - News. Before joining NBC DFW in April 2016, David worked in Houston, where he was picked to help launch KHOU-TV's consumer unit, "Watching Out for You." In 2015, several of his stories were awarded in the National Press Photographers Association's TV News Quarterly Clip Contest. David is a proud alumni of the University of Iowa Adler School of Journalism and Mass Communication.

Consumer Reports

More Consumer Reports »

Recall Alerts

More Recall Alerts »

Photos