NBC 5 Responds - NBC 5 Dallas-Fort Worth
NBC 5 Responds

NBC 5 Responds

Responding to your consumer needs and connecting you to your money

Monday, Oct 1, 2018 at 05:07 PM CDT

New Medicare Cards Are in the Mail and Crooks Are on the Job

New Medicare Cards Are in the Mail and Crooks Are on the Job

Consumer Reporter Wayne Carter tells you what you need to know about your new card and how to protect your information.

Monday, Oct 1, 2018 at 08:16 AM CDT

Scheme Takes Aim at Kroger, Target, Walmart Shoppers

Scheme Takes Aim at Kroger, Target, Walmart Shoppers

A growing scheme takes aim at a popular grocery chain. A North Texas man received an email inviting him to be a mystery shopper for Kroger.

Friday, Sep 28, 2018 at 07:12 AM CDT

2/3 of Child Car Seats Used Improperly: TxDOT

2/3 of Child Car Seats Used Improperly: TxDOT

TxDOT highlights the five most common mistakes parents make with their child's car safety seat.

Wednesday, Sep 26, 2018 at 10:19 AM CDT

Gas Station Customers Angry About 'Water in Fuel'

Gas Station Customers Angry About 'Water in Fuel'

We've heard from several drivers who filled up at a local RaceTrac gas station. Not long after, they said their cars broke down on the side of the road. NBC 5's Samantha Chatman looks into the problem.

Tuesday, Sep 25, 2018 at 04:56 PM CDT

Cell Carrier Switch Didn't Go Smoothly; NBC 5 Responds

Cell Carrier Switch Didn't Go Smoothly; NBC 5 Responds

Several people had issues switching from one provider to another. NBC 5 Responds takes a look at what you should know when switching providers.

Tuesday, Sep 25, 2018 at 08:38 AM CDT

Problem Solved: Woman Gets Money Back After Company Goes MIA

Problem Solved: Woman Gets Money Back After Company Goes MIA

If you drive to work in North Texas you know how rough the roads can be on your car. That's why Stephanie Mata purchased an extended warranty for her 2008 Mercedes Benz.

Monday, Sep 24, 2018 at 05:18 PM CDT

Car Rental Companies Charge Customers for Disputed Damages

Car Rental Companies Charge Customers for Disputed Damages

NBC 5 Responds shows you the step you should take to avoid surprise charges after you return a rental car.

Friday, Sep 21, 2018 at 05:09 PM CDT

Law Could Give More Protection Over Credit Report Security

Law Could Give More Protection Over Credit Report Security

One survey shows Americans have largely ignored plea to freeze their credit report.

Friday, Sep 21, 2018 at 05:58 AM CDT

Problem Solved: NBC 5 Helps Couple Get Hot Tub Refund

Problem Solved: NBC 5 Helps Couple Get Hot Tub Refund

NBC 5's Samantha Chatman saves the day for a North Texas couple who purchased a "faulty" hot tub from a local business.

Thursday, Sep 20, 2018 at 05:54 AM CDT

Snoring Gadget Costs More to Return Than Buy

Snoring Gadget Costs More to Return Than Buy

It promises to stop your snoring or your money back. But, this couple says it’s easier said than done. NBC 5 Responds to the gadget that was more expensive to return than to buy.

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