NBC 5 Responds - NBC 5 Dallas-Fort Worth
NBC 5 Responds

NBC 5 Responds

Responding to your consumer needs and connecting you to your money

Thursday, Jul 18, 2019 at 07:41 PM CDT

Plano Man Faces 'Out-of-Network' Surgery, Calls NBC 5

Plano Man Faces 'Out-of-Network' Surgery, Calls NBC 5

A man in Plano said he needed a life-changing surgery to keep him from becoming paralyzed. But he said his insurance company wrongfully processed his doctor as "out of network," meaning he'd have to pay about...

Monday, Jul 15, 2019 at 09:55 AM CDT

How Amazon Handles Prime Day Shipping Rush

How Amazon Handles Prime Day Shipping Rush

The online retail giant has extended Amazon Prime Day, its self-made day of deep discounts, to two days, which will run through the end of the day Tuesday.

Monday, Jul 15, 2019 at 12:55 PM CDT

Don’t Make These 6 Common Mistakes on Amazon Prime Day

Don’t Make These 6 Common Mistakes on Amazon Prime Day

Amazon’s Prime Day kicks off at midnight on Monday, July 15. In recent years, Amazon’s Prime Day has become one of the most anticipated sales events of the year for online shoppers looking for deals — and,...

Friday, Jul 12, 2019 at 05:39 PM CDT

Amazon, Target and Walmart Among Many Stores Offering Deals

Amazon, Target and Walmart Among Many Stores Offering Deals

Amazon Prime day is a highly anticipated 2-day sale, exclusively for Amazon Prime members. But other stores could give Amazon a run for its money this year. NBC 5's Samantha Chatman gives us a preview of what...

Wednesday, Jul 10, 2019 at 06:47 PM CDT

Local Business, Viewers Step Up to Help Vet with No A/C

Local Business, Viewers Step Up to Help Vet with No A/C

A local veteran spent weeks battling with his home warranty to repair his a/c. When the company didn’t come through with a fix, our viewers did.

Monday, Jul 8, 2019 at 06:40 PM CDT

Dallas Family Calls NBC 5 Responds After Airline 'Loses Dog'

Dallas Family Calls NBC 5 Responds After Airline 'Loses Dog'

Whether you’re bringing a pet on board or checking it under a plane, airlines have made it quite easy for passengers to travel with a furry friend. But a woman in Dallas says she thought her dog was in good...

Thursday, Jul 4, 2019 at 07:49 PM CDT

Veteran Spends 4th of July in Heat, Blames Home Warranty

Veteran Spends 4th of July in Heat, Blames Home Warranty

A local veteran said he’s spending the Fourth of July in the heat because his home warranty company refuses to fix his air conditioning. NBC 5’s Samantha Chatman shows us his struggle to stay cool on the...

Wednesday, Jun 26, 2019 at 06:39 PM CDT

Warning to Parents: Make Sure Your Vacation Rental Home is Child Safe

Warning to Parents: Make Sure Your Vacation Rental Home is Child Safe

Child safety advocates are warning parents about the safety hazards that could lingering in their vacation rental home. Samantha Chatman shows how to protect kids from the hidden dangers.

Tuesday, Jun 25, 2019 at 09:30 AM CDT

Consumers Demand Answers From Nissan Over Melting Dashboards

Consumers Demand Answers From Nissan Over Melting Dashboards

An auto safety group is calling for a nationwide recall after concerns over melting Nissan dashboards. The group says the issue is much more than a cosmetic issue, and is demanding a recall from the manufacture...

Thursday, Jun 20, 2019 at 07:13 PM CDT

North TX Family Battles Airline Over DR Flight

North TX Family Battles Airline Over DR Flight

As we learn about more unexplained deaths in the Dominican Republic, some families in North Texas say they want out. NBC 5's Samantha Chatman helped one family in Allen with their battle with an airline over...

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