NBC 5 Helps Local Grandmother With Oven Repair Refund - NBC 5 Dallas-Fort Worth


NBC 5 Helps Local Grandmother With Oven Repair Refund

Esther Ratcliffe paid nearly $400 for a repair that didn't last



    NBC 5 Helps Local Grandmother With Oven Repair Refund

    A woman in Richardson said an appliance repair company owes her nearly $400. When she couldn't get the business to respond, she called NBC 5 Responds. (Published Monday, Oct. 22, 2018)

    Esther Ratcliffe has a really big family.

    One of the ways she likes to show her love is through cooking.

    But lately, much of her baking has been done next door because her oven hasn't worked for six months.

    "It's annoying for me and I'm sure it's annoying for them," she said.

    When she searched online, Ratcliffe found an appliance repair company called A.A.R.C.

    She paid nearly $400 to have her oven fixed.

    "He (the technician) put the part in, seemed to be working. A couple of days later, it wasn't working," she explained.

    Ratcliffe said the technician told her they'd have to come back with a new part, but they never did.

    Esther said she'd left countless voicemails and even contacted the sub-contractor, but he said he couldn't reach the company either.

    "I've been waiting all this time and I've got no response," she said.

    Raw: Texas Tower Imploded

    [DFW] Raw: Texas Tower Imploded

    A 12-story former bank building near Houston has been imploded as part of expected new development. Demolition experts on Sunday brought down what was the First Pasadena State Bank Building. Authorities say the structure opened in 1963 but went into foreclosure in the early 1990s and had been empty since 2002. The property is owned by the Pasadena Economic Development Corporation.

    (Published 5 hours ago)

    So, she called NBC 5 Responds. 

    A.A.R.C. has an F rating with the Better Business Bureau and 11 unanswered complaints.

    When we visited the address listed on the website, we found an IT business. 

    We called the number on the door and an employee confirmed that they were not affiliated with any appliance company.

    So, I called A.A.R.C. and asked for the company's address. An employee told us he couldn't give it to us, but confirmed he was with A.A.R.C.

    When we told him we were with NBC 5, the man on the phone said the company was actually no longer A.A.R.C.

    Target Reveals New Wheelchair-Friendly Halloween Costumes

    [NATL] Target Reveals New Wheelchair-Friendly Halloween Costumes

     The new outfits have a more comfortable fit for wheelchair users and include wheelchair accessories.

    (Published Thursday, July 18, 2019)

    He said the owner bought A.A.R.C. and has been cleaning up their mess ever since.

    The man on the phone said he was familiar with Ratcliffe's case and would make sure she got her money back.

    But it's been a month, and Ratcliffe said she hasn't heard from the new company about a refund.

    With Thanksgiving right around the corner, she was getting nervous.

    "That means turkey next door, bringing it back and forth and I don't particularly want to do that," she said.

    Her manufacturer's warranty expired some time ago, but we called Whirlpool just to see if there was anything they could do to help fix her oven.

    Golf Ball Kills 6-Year-Old

    [NATL] Golf Ball Kills 6-Year-Old

    Community members in Orem, Utah are in shock after a freak golfing accident killed a little girl. Investigators say 6-year-old Aria Hill was sitting in a golf cart next to a tee box when her father hit a ball that struck her in the back of the head.

    (Published Wednesday, July 17, 2019)

    Whirlpool said they regretted that Ratcliffe had a hard time resolving an issue with her appliance, but they'd look into her case and contact her directly.

    That same week, Whirlpool offered Ratcliffe $460 as a gesture of goodwill for her troubles.

    Ratcliffe said she'd be using that money to buy a new oven, and felt thankful that Whirlpool was willing to assist her during this frustrating time.

    She admits that she made a few mistakes along the way, so some solutions from NBC 5 Responds:

    • When you're dealing with an unfamiliar business, Google the company's name.
    • Check reviews online.
    • Check with the Better Business Bureau.
    • Always sign a contract.
    • Ask if you can pay with a credit card, just in case something goes wrong.