Money Order for Immigration Paperwork Disappears, NBC 5 Responds Helps Couple Get It Back - NBC 5 Dallas-Fort Worth
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Money Order for Immigration Paperwork Disappears, NBC 5 Responds Helps Couple Get It Back

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    NEWSLETTERS

    Money Order for INS Paperwork Disappears, NBC 5 Responds

    A South Dallas woman married a man she met in Jamaica, INS misplaced the money orders paying for his citizenship paperwork, and the post office was delayed in reprinting them. (Published Wednesday, Jan. 31, 2018)

    It all started for Anita Butler on a vacation to Jamaica.

    "He was the DJ, the resort DJ, and we just started spending time together and talking and we kinda clicked," said Butler.

    She and her new beau Elvis stayed connected after that trip, fell in love, and eventually tied the knot.

    They began the lengthy process of Elvis becoming an American Citizen.

    Man Takes Dog With Terminal Cancer on Ultimate Road Trip

    [DFW] Man Takes Dog With Terminal Cancer on Ultimate Road Trip

    Attleboro, Massachusetts Mayor Paul Heroux is devoted to his dog, Mura. When he found out she has just months to live, he took her on one last trip to make sure they made the most of their last weeks together.

    (Published Tuesday, Nov. 13, 2018)

    "You pretty much have to have a degree to figure out the instructions of their paperwork," said Butler.

    She filled out everything, went to the post office and purchased more then $1,200 in money orders for the fees.  She says she put it all in one envelope and sent to Immigration.  

    They got the paperwork, but somewhere along the way, the money orders were lost.

    "I had faith the government was going to give me money back," said Butler.

    She started calling and visiting the post office. Workers told her they mailed replacements, but she never got them.

    Weeks turned into months, and Elvis' timeline to get paperwork was running out so she called NBC 5 Responds.

    Refugee Children See Snow for the First Time

    [DFW] Refugee Children See Snow for the First Time

    The two Eritrean refugee children were in Toronto, Canada when they saw their first ever snowflakes. The moment was caught by Rebecca Davies, a member of Toronto-based private refugee sponsorship group "Ripple Refugee Project." The children, part of a family of five, will be living in Davies' house at least for one year or until they can take care of themselves. She will help the mother and four children with integration, education and professional skills. The refugee family fled their home in Eritrea because of war, according to another Ripple Rfugee Project member. They previously spent a few years in a refugee camp in Sudan before arriving in Toronto.

    (Published Tuesday, Nov. 13, 2018)

    "As soon as y'all contacted the post office, it was almost immediately I received my money order," said Butler.

    The post office reprinted the money order and stayed open after hours so Anita could get there after work and pick up the replacement money orders.

    "In fact I had an audience, because they wanted to know who was the lady so persistent in getting her money back," said Butler.

    The post office is looking into exactly why the process to get replacement money orders took so long for Anita.   

    They did give us a statement.

    "We became aware of the issue and took immediate steps to quickly resolve the customer concerns. In this specific case, local management has communicated with the customer to offer an apology and resolved the money order claim. We apologize for any inconvenience the customer may have experienced."

    Mother Meets Girl Who Received Son's Heart

    [DFW] Mother Meets Girl Who Received Son's Heart

    It's been 16 months since Logan Luft, a 15-year-old from Charles City, Iowa died in an ATV accident. He was an organ donor, whose organs saved five people. The Luft family has met all of Logan's organ recipients, except for one. That changed on Saturday.

     

    (Published Tuesday, Nov. 13, 2018)

    Replacing lost money orders and checks can be a complicated process, make sure you keep all your receipts, case numbers, and paperwork and ask for someone higher up to help.

    If that doesn't work, contact NBC 5 Responds by clicking here.

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