Misplaced Money, Recovered for a Fort Worth Family

They lost two insurance checks and needed the money for the holidays, NBC 5 Responds took action.

(Published Tuesday, Jan. 2, 2018)

Jimmie Mattoon was cleaning up recently and stumbled upon two reimbursement checks from her health insurance company.

They were dated 2011.

At the Little Red River in Heber Springs, Arkansas, Michael Nelson reeled in a prosthetic leg during his normal fishing time. Within hours, he tracked down the owner who said the leg had been missing since a boating accident in April.

(Published Tuesday, July 17, 2018)

Jimmie remembered they were delivered when her family was moving to a new home.

The checks got stashed away somewhere in the chaos of the move.

She called Cigna and was told the checks were so old the money was likely sent to the state's unclaimed money office.

She checked both in Texas and Arkansas where they used to live and couldn't find the cash.

A 13-year-old's summer hot dog stand is now officially permitted by the city of Minneapolis. The boy's business was not officially permitted. According to the city, all businesses that serve food to the public must pass city health inspections to get permitted.

(Published Tuesday, July 17, 2018)

She says she called Cigna for help again with no luck.

NBC 5 Responds tried too. A representative told us they would help track it down but Jimmie never got a call.

We stayed at it for several months asking Cigna to tell us if Jimmie could still get the check or if they could tell us what agency had the money.

Cigna gave NBC 5 the following statement:

A Florida summer camp program is promising changes after a young boy was found alone and suffering from heat exhaustion after being left behind at a park playground.
 

(Published Tuesday, July 17, 2018)

“We apologize for our slow response. Apparently the initial communication between public relations and customer service went awry and the case was not assigned. This is an extraordinarily rare event. Our special customer service unit is typically extremely responsive to customer issues we send their way.”

Just before Christmas, the check came. $1,375, and a big smile.