Misplaced Money, Recovered for a Fort Worth Family

They lost two insurance checks and needed the money for the holidays, NBC 5 Responds took action.

(Published Tuesday, Jan. 2, 2018)

Jimmie Mattoon was cleaning up recently and stumbled upon two reimbursement checks from her health insurance company.

They were dated 2011.

Domino's Pizza is tweaking its home delivery service for those times you're not at home.
After years of delivery right to your doorstep, Domino's drivers will now deliver to outdoor locations.
That includes beaches, parks, landmarks, and other outdoor locations across the country.
Domino's says its drivers will deliver to 150-thousand locations from the Gateway Arch in St. Louis, to the "Welcome to Las Vegas" sign.
The locations are now active and show up in the company's app or website as "Domino's Hotspots."
Customers pre-pay for their orders, select a location, and your pizza is on the way.
Previously, Domino's delivered to offbeat locations, but, the new service sets up designated drop off points.
The service was tested last fall in Miami before being rolled out nationwide.

(Published Monday, April 16, 2018)

Jimmie remembered they were delivered when her family was moving to a new home.

The checks got stashed away somewhere in the chaos of the move.

She called Cigna and was told the checks were so old the money was likely sent to the state's unclaimed money office.

She checked both in Texas and Arkansas where they used to live and couldn't find the cash.

Canadian lawmakers wore hockey jerseys on Monday to honor the victims and their families of that tragic bus crash in Canada that killed 16 people.
The bus was carrying the junior league Humboldt hockey team to a game when a tractor-trailer slammed into the bus.
Sixteen were killed and thirteen people were injured in the crash.
Today's remembrance was one of a number of events that honored the team and their families.
Earlier the lawmakers honored Rusty Staub, a major leaguer who played for the Montreal Expos and the New York Mets.

(Published Monday, April 16, 2018)

She says she called Cigna for help again with no luck.

NBC 5 Responds tried too. A representative told us they would help track it down but Jimmie never got a call.

We stayed at it for several months asking Cigna to tell us if Jimmie could still get the check or if they could tell us what agency had the money.

Cigna gave NBC 5 the following statement:

Storms in Pennsylvania caused heavy damage to a large apartment building, leaving dozens without a place to live.
Residents of Luther Wood Apartments in Scranton have been evacuated after wind ripped the roof off the building. 
It happened just before 6 a.m. Monday.
As of 11 a.m., Scranton fire officials say 90-people have been evacuated from the building, and another 35 may be forced to leave.
A shelter is being set up to help the residents of the senior apartment complex.
No word on any injuries.

(Published Monday, April 16, 2018)

“We apologize for our slow response. Apparently the initial communication between public relations and customer service went awry and the case was not assigned. This is an extraordinarily rare event. Our special customer service unit is typically extremely responsive to customer issues we send their way.”

Just before Christmas, the check came. $1,375, and a big smile.