Misplaced Money, Recovered for a Fort Worth Family - NBC 5 Dallas-Fort Worth
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Misplaced Money, Recovered for a Fort Worth Family



    Misplaced Money, Recovered for a Fort Worth Family

    They lost two insurance checks and needed the money for the holidays, NBC 5 Responds took action. (Published Tuesday, Jan. 2, 2018)

    Jimmie Mattoon was cleaning up recently and stumbled upon two reimbursement checks from her health insurance company.

    They were dated 2011.

    Jimmie remembered they were delivered when her family was moving to a new home.

    The checks got stashed away somewhere in the chaos of the move.

    Coast Guard Rescues Shrimpers Adrift for 14 Hours

    [DFW] Coast Guard Rescues Shrimpers Adrift for 14 Hours

    A North Carolina shrimp boat captain is telling his tale of survival after spending some 14 hours floating in the Pamlico Sound.

    (Published Thursday, July 19, 2018)

    She called Cigna and was told the checks were so old the money was likely sent to the state's unclaimed money office.

    She checked both in Texas and Arkansas where they used to live and couldn't find the cash.

    She says she called Cigna for help again with no luck.

    NBC 5 Responds tried too. A representative told us they would help track it down but Jimmie never got a call.

    We stayed at it for several months asking Cigna to tell us if Jimmie could still get the check or if they could tell us what agency had the money.

    Cigna gave NBC 5 the following statement:

    News Crew Meets Friendliest Cow

    [DFW] News Crew Meets Friendliest Cow

    After video of an attention-craving cow named Oliver went viral, a news crew went to meet him to see if he really was the friendliest cow in North Carolina and he did not disappoint.

    (Published Thursday, July 19, 2018)

    “We apologize for our slow response. Apparently the initial communication between public relations and customer service went awry and the case was not assigned. This is an extraordinarily rare event. Our special customer service unit is typically extremely responsive to customer issues we send their way.”

    Just before Christmas, the check came. $1,375, and a big smile.

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