Mislabeled Electric Meter Causes Confusion For Customers - NBC 5 Dallas-Fort Worth
NBC 5 Responds

NBC 5 Responds

Responding to your consumer needs and connecting you to your money

Mislabeled Electric Meter Causes Confusion For Customers

    processing...

    NEWSLETTERS

    Mislabeled Electric Meter Causes Confusion For Customers

    A North Texas woman says check your electric bill and make sure you are actually paying your own bill and not your neighbors. (Published Wednesday, May 30, 2018)

    It's not unusual you think your power bill is just too high.

    Many of us ask ourselves how we could be using so much.

    Linda Mims was in her apartment on a Friday when all the power went out.

    All her neighbor’s lights were still on, but hers were out and her meter had a big red tag on it.

    'Tina, She's Gay!' Harry Styles Helps Teen Come Out to Mom

    [NATL] 'Tina, She's Gay!' Harry Styles Helps Teen Come Out to Mom Mid-Concert

    What is a girl to do when she decides to come out to her mom? Get Harry Styles to help. The One Direction crooner decided to give "Grace" a hand after seeing her handmade sign that said "I'm gonna come out to my parents because of you!!!"

    (Published Wednesday, July 18, 2018)

    She called the City of Garland's utility department and no one could tell her why the red tag was on her electric meter.

    Until they realized her neighbor had moved out and had her power turned off.

    The power company had the meter numbers wrong.

    Linda was getting her neighbors bill and the neighbor was getting hers.

    Garland got the power back on and gave both Linda and her former neighbor a credit.

    The City Of Garland's utility department told us, “Ms. Mims is an excellent Garland Power & Light customer and we apologize for the time she spent dealing with the situation we caused and the inconvenience of being without electric service power for several hours.”

    Did Trump Deny Russia Is Still Targeting US? New Dispute Over ‘No’

    [NATL] Did Trump Deny Russia Is Still Targeting US? New Dispute Over ‘No’

    Asked at the White House if Russia is still targeting the United States, President Donald Trump appeared to say “no.” White House Press Secretary Sarah Huckabee Sanders said later that Trump was saying “no” to answering questions.

    (Published Wednesday, July 18, 2018)

    NBC 5 has heard of several cases in our Consumer Investigative Center lately of mislabeled meters, across the area, especially in apartments, and townhomes.

    Most meters have an ID number. Go outside find yours and look for it on your power bill and make sure they're the same. If you don't see a meter number, call your power company and they should be able to help.

    You could be paying for someone else to run their a/c all day and not even know it.

    Get the latest from NBC DFW anywhere, anytime

    • Download the App

      Available for IOS and Android