NBC 5 Responds Helps Man Get $750 Rebate From Samsung

Waiting for rebate checks can take a while, but after 16 weeks one man called NBC 5 Responds for help.

(Published Thursday, Dec. 7, 2017)

BOGO, buy one get one, deals are common for everything from fast food sandwiches to fares on a cruise.

Sam Paiboon saw a BOGO for a cellphone, so he bought two Samsung Galaxy S8 phones with the promise that he would get $750 back for one of the phones.

Domino's Pizza is tweaking its home delivery service for those times you're not at home.
After years of delivery right to your doorstep, Domino's drivers will now deliver to outdoor locations.
That includes beaches, parks, landmarks, and other outdoor locations across the country.
Domino's says its drivers will deliver to 150-thousand locations from the Gateway Arch in St. Louis, to the "Welcome to Las Vegas" sign.
The locations are now active and show up in the company's app or website as "Domino's Hotspots."
Customers pre-pay for their orders, select a location, and your pizza is on the way.
Previously, Domino's delivered to offbeat locations, but, the new service sets up designated drop off points.
The service was tested last fall in Miami before being rolled out nationwide.

(Published Monday, April 16, 2018)

Paiboon sent in all the required paperwork and was promised a check back between seven and 14 days. It never happened.

He says he called Samsung repeatedly. Every time was told the same thing: wait another seven to 14 days.

He did that over and over again for 16 weeks, then he called NBC 5 Responds.

We got on the line with Samsung, and got him his cash back. Samsung called Paiboon's experience unusual and said they're happy to have resolved it.

Canadian lawmakers wore hockey jerseys on Monday to honor the victims and their families of that tragic bus crash in Canada that killed 16 people.
The bus was carrying the junior league Humboldt hockey team to a game when a tractor-trailer slammed into the bus.
Sixteen were killed and thirteen people were injured in the crash.
Today's remembrance was one of a number of events that honored the team and their families.
Earlier the lawmakers honored Rusty Staub, a major leaguer who played for the Montreal Expos and the New York Mets.

(Published Monday, April 16, 2018)

They sent us a statement, saying, "We are reviewing this experience to try to ensure this doesn't happen again."

One of the things Paiboon did was kept calling the same number for help. Sometimes you have to do some digging and find another customer service number or location.

But when all else fails, you know who to call: NBC 5 Responds is here for you.