NBC 5 Responds Helps Man Get $750 Rebate From Samsung

Waiting for rebate checks can take a while, but after 16 weeks one man called NBC 5 Responds for help.

(Published Thursday, Dec. 7, 2017)

BOGO, buy one get one, deals are common for everything from fast food sandwiches to fares on a cruise.

Sam Paiboon saw a BOGO for a cellphone, so he bought two Samsung Galaxy S8 phones with the promise that he would get $750 back for one of the phones.

In what local authorities are calling a "world first," a drone helped save two swimmers struggling to reach shore in Lennox Head, Australia on Jan. 18, 2018. Two teenagers were spotted struggling against rough waves when a drone was deployed to drop off a life raft.

(Published Thursday, Jan. 18, 2018)

Paiboon sent in all the required paperwork and was promised a check back between seven and 14 days. It never happened.

He says he called Samsung repeatedly. Every time was told the same thing: wait another seven to 14 days.

He did that over and over again for 16 weeks, then he called NBC 5 Responds.

We got on the line with Samsung, and got him his cash back. Samsung called Paiboon's experience unusual and said they're happy to have resolved it.

The internet is flipping out over a video of an Olympic gymnast getting dressed. That's British gymnast Nile Wilson, back-flipping into his shorts, and sticking the landing. Not once, not twice, but four times.
It's possible he was just looking for some love for the Summer Olympians, as we focus on next month's winter games. Wilson took home a Bronze Medal at the 2016 Olympics.

(Published Thursday, Jan. 18, 2018)

They sent us a statement, saying, "We are reviewing this experience to try to ensure this doesn't happen again."

One of the things Paiboon did was kept calling the same number for help. Sometimes you have to do some digging and find another customer service number or location.

But when all else fails, you know who to call: NBC 5 Responds is here for you.