Man Unable to Get $750 Rebate, Until NBC 5 Responds Steps In

Waiting for rebate checks can take a while, but after 16 weeks one man called NBC 5 Responds for help.

(Published Thursday, Dec. 7, 2017)

BOGO, buy one get one, deals are common for everything from fast food sandwiches to fares on a cruise.

Sam Paiboon saw a BOGO for a cellphone, so he bought two Samsung Galaxy S8 phones with the promise that he would get $750 back for one of the phones.

At the Little Red River in Heber Springs, Arkansas, Michael Nelson reeled in a prosthetic leg during his normal fishing time. Within hours, he tracked down the owner who said the leg had been missing since a boating accident in April.

(Published Tuesday, July 17, 2018)

Paiboon sent in all the required paperwork and was promised a check back between seven and 14 days. It never happened.

He says he called Samsung repeatedly. Every time was told the same thing: wait another seven to 14 days.

He did that over and over again for 16 weeks, then he called NBC 5 Responds.

We got on the line with Samsung, and got him his cash back. Samsung called Paiboon's experience unusual and said they're happy to have resolved it.

A 13-year-old's summer hot dog stand is now officially permitted by the city of Minneapolis. The boy's business was not officially permitted. According to the city, all businesses that serve food to the public must pass city health inspections to get permitted.

(Published Tuesday, July 17, 2018)

They sent us a statement, saying, "We are reviewing this experience to try to ensure this doesn't happen again."

One of the things Paiboon did was kept calling the same number for help. Sometimes you have to do some digging and find another customer service number or location.

But when all else fails, you know who to call: NBC 5 Responds is here for you.