Lincoln Providing Rental Vehicles to Customers Affected by Takata Recall - NBC 5 Dallas-Fort Worth
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Lincoln Providing Rental Vehicles to Customers Affected by Takata Recall

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    NEWSLETTERS

    Rentals Provided to Drivers Affected by Takata Recall

    Lincoln is offering to pay for the use of a rental vehicle as a means of alternate transportation if its customer has been told their airbag parts aren’t available for their vehicle. (Published Thursday, June 14, 2018)

    When Sharon Austry learned her Lincoln was a part of the Takata airbag recall, she thought the airbag parts would be available in a matter of weeks.

    "Until remedy parts become available, do not allow anyone to sit in the first row passenger seat," her notice stated.

    But nearly two years later the parts are still unavailable.

    Austry said Ford, the parent company of Lincoln, declined her request for a loaner car on more than one occasion, and that’s when she called the NBC 5 Responds team.

    Problem Solved: Woman Gets Loaner Car After Calling NBC 5

    [DFW] Problem Solved: Woman Gets Loaner Car After Calling NBC 5

    Earlier this month, we told you about a North Texas driver who was riding around with a defective airbag in her car for nearly two years. She said the dealership and manufacturer refused to give her a loaner car. When she couldn't get help, she called NBC 5's Samantha Chatman.

    (Published Wednesday, April 25, 2018)

    Ford first told us they didn't have record of Austry calling their customer service line. The company said "Ford may be able to provide loaner vehicles to customers in certain instances...Ford does have some parts available now for some repairs... We are working with our suppliers to expedite parts as quickly as possible."

    But after our first story aired, Ford agreed to provide Austry with a rental car.

    We're now learning she's not alone. 

    The company recently sent out a notice to consumers: ”Lincoln is offering to pay for the use of a rental vehicle as a means of alternate transportation…Your dealership is authorized to provide you a rental vehicle…”

    Ford confirmed to NBC 5 that anyone who was told their parts are not available is eligible for a rental car.

    Austry is applauding the automaker for what she calls a good move.

    NTHSA Urges Drivers to Avoid Unrepaired Trucks

    [DFW] NTHSA Urges Drivers to Avoid Unrepaired Trucks

    Drivers with unrepaired 2006 Ford Rangers and Mazda B-series trucks are urged to not drive them until recalled airbags have been replaced.  Some of the highest concentrations of the the vehicles are in the following locations: New York, NY (1); Los Angeles, CA (2); Chicago, IL (3); San Francisco, CA (4); Dallas-Ft. Worth, TX (5); Houston-Galveston, TX (6); Washington, D.C. (7); Atlanta, GA (8); Philadelphia, PA (9); Boston, MA (10); Miami-Ft. Lauderdale-Hollywood, FL (11).

    (Published Monday, May 7, 2018)

    The rental cars do come with some guidelines:

    • Drivers can rent up to $45 per day.
    • Fuel and insurance are not included.
    • Rentals are only to be used for personal transportation.

    Owners should check with their dealerships or contact the Ford Customer Relationship Center in the U.S. at 866-436-7332 and in Canada at 800-565-3673. 


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