Dress Drama: Online Wedding Sale Ends Poorly Until NBC Responds - NBC 5 Dallas-Fort Worth
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Dress Drama: Online Wedding Sale Ends Poorly Until NBC Responds



    Woman tries to recoup money from an elegant wedding dress, she and the company disagreed over who was at fault. (Published Friday, May 19, 2017)

    Rachel Ytuarte is still gushing over her wedding last summer and that perfect dress.

    "As soon as I saw the dress I fell in love with it. I got married in July.  It had intricate beading, it was gorgeous, sweetheart neckline, the train was I mean it really was a magnificent dress," said Rachel Ytuarte.

    She like many brides decided to sell it and recoup some of the cash.

    She sold it online through PayPal and their seller protection plan.

    "I asked if there was anything I needed to worry about before i send my almost $9,000 dress in the mail and they said no, you're protected.  that's why we have seller protection," she added.

    Ytuarte got $4,500 for the dress but when it arrived in the mail at the buyers home that woman wasn't happy.

    "She said the item wasn't as described, it didn't fit her the way she liked and she sent a picture of it as she claimed there was a spot on the dress."

    Ytuarte says she didn't see a spot, and at first PayPal agreed but weeks later the buyer got the credit card company to reverse the charge.

    Rachel was out of the money and the buyer still had the dress.

    She called NBC Responds, PayPal investigated and changed course, saying the transaction is eligible for seller protection coverage which included those reversed charges.

    They apologized and gave Rachel her $4500 back.

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