Consumer Responds Archive - NBC 5 Dallas-Fort Worth

RESPONDING TO YOUR CONSUMER NEEDS AND CONNECTING YOU TO YOUR MONEY.

Dec 27, 2016

NBC 5 Responds Answers Your Consumer Complaints

NBC 5 Responds Answers Your Consumer Complaints

Send us your tips or story ideas for NBC 5 Responds! Call us at 844-5RESPND or fill out our customer complaint form.

May 10, 2017

Tips for Buying Mother's Day Flowers Online

Tips for Buying Mother's Day Flowers Online

Mother's Day is just around the corner and if you're thinking about ordering flowers online, there are a few things to keep in mind.

Dec 13, 2016

Consumer Reports: High Calorie Holiday Coffee Drinks

Consumer Reports: High Calorie Holiday Coffee Drinks

If you're tempted by those specialty holiday coffee drinks but sick of fighting holiday pounds, nutrition experts have come up with some easy ways to customize your drink so it doesn't pack as big a punch in fat...

Dec 12, 2016

Limited Availability for Recalled Airbag Replacements

Limited Availability for Recalled Airbag Replacements

Nearly 70 million airbags are, or will be, under recall by 2019, and community and health leaders from across the state are now joining forces to keep North Texas roads safe.

Dec 14, 2016

BCBS Customer Has Trouble Getting Member ID After Paying

BCBS Customer Has Trouble Getting Member ID After Paying

A Richardson family had trouble getting their member ID number from their insurance provider, which made trips to the doctor a nightmare.

Dec 9, 2016

North TX Woman Says Check Drawn Was Not From Her

North TX Woman Says Check Drawn Was Not From Her

This time of year when many of us are looking at our bank accounts pretty frequently. One North Texas woman says she's glad she did, after a check drawn on her account was from a company she had never heard of.

Dec 13, 2016

This Holiday Season's Techie Toys

This Holiday Season's Techie Toys

Technology is part of our everyday lives and your kids' toybox is likely no exception. NBC 5 Responds has some of the best techie toys to put under the Christmas tree this holiday season.

Dec 8, 2016

Consumer Reports: Staying Safe in the Hospital

Consumer Reports: Staying Safe in the Hospital

We count on hospitals to make us well. But they can also be a breeding ground for serious infections. Consumer reports tracks hospital-infection records and says while some institutions have made good progress...

Dec 7, 2016

Buying the Best Luggage

Buying the Best Luggage

If you're heading out of town for the holidays, make sure you've got a suitcase that can handle the job. Consumer Reports finds some of the best pieces of luggage that could make traveling a lot easier.

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Family of Inmate Accused of Killing Cellmate Questions Jail
Family of Inmate Accused of Killing Cellmate Questions Jail

The brother of a Fort Worth man accused of killing an inmate in a jail cell is arguing that his brother shouldn't have been housed with a cellmate because he's diagnosed with schizophrenia and has...

Dallas Teacher, Staff Training Aims to Help LGBTQ Students
Dallas Teacher, Staff Training Aims to Help LGBTQ Students

Nearly 50 teachers and other staff members attended day-long training about how to be better allies to LGBT students in schools.

New DNA Testing Underway in Darlie Routier Murder Case
New DNA Testing Underway in Darlie Routier Murder Case

More than 20 years after she was convicted of murdering her young son, a Rowlett woman on death row remains hopeful her conviction will be overturned.

Ice Age-Era Fossils Found at DFW Airport
Ice Age-Era Fossils Found at DFW Airport

DFW Airport employees discovered fossils believed to be more than 11,000 years old earlier this month.

Trump Mulling a Wide-Ranging Shakeup: Sources
Trump Mulling a Wide-Ranging Shakeup: Sources

President Donald Trump is weighing an administration-wide shakeup as he looks to prepare his White House for divided government, with Homeland Security Secretary Kirstjen Nielsen expected to be among the next to...

Pilot Killed, 1 Hurt in Jet Crash at TX Air Force Base
Pilot Killed, 1 Hurt in Jet Crash at TX Air Force Base

A pilot is dead and another was injured after a training jet crashed at Laughlin Air Force Base in Texas.