Chandelier Crashes to Ground in North Texas Family's Foyer - NBC 5 Dallas-Fort Worth

RESPONDING TO YOUR CONSUMER NEEDS AND CONNECTING YOU TO YOUR MONEY.

Chandelier Crashes to Ground in North Texas Family's Foyer

The heavy chandelier didn't have the proper bracket holding it up

    processing...

    NEWSLETTERS

    Chandelier Crashes to Ground in Family's Foyer

    Big, two-story entryways with a fancy hanging light fixture are common in many North Texas homes, but imagine if that light suddenly came crashing down. (Published Tuesday, Nov. 7, 2017)

    Crashes aren't unusual in the Word family's home.

    Their son, Colby, loves playing with his wrestling action figures with his dad.

    As tough as Colby may be, even he was shaken by the crash in the foyer of their home.

    "It sounded like a whole glass bottle falling," Colby said.

    Toddler Busted After Unwrapping Gifts

    [DFW] Toddler Busted After Unwrapping Gifts

    A Dallas woman who runs a professional gift wrapping service has more work to do after her 2-year-old daughter couldn't resist and tore through all those gifts. The temptation seemed to be too much for the toddler. The business is called 'Gift Wrap Girl on the Go' and can be found on Facebook.

    (Published Friday, Dec. 14, 2018)

    His father, Marcus Word, had just walked in from getting the mail when the fixture fell, and he is counting his blessings his son wasn't playing underneath the light when it crashed.

    The home is about five years old, and the builder, Lillian Custom Homes, first told Word they couldn't help, because they were the second owners and the warranty was up.

    "I told him, I said, 'You realize this could have hurt or killed someone,'" Marcus Word said.

    He hired an electrician who blamed the junction box which held the heavy fixture. It was plastic, not metal, and it cracked under the weight of the chandelier.

    Word was worried the same box might be on other fixtures in his home and asked NBC 5 Responds for help.

    Lillian Custom Homes told us, "Words cannot express how truly sorry we are for the anxiety, frustration and inconvenience Mr. Word and his family experienced."

    Video Shows Porch Pirate Steal TV

    [DFW] Video Shows Porch Pirate Steal TV

    Prince George's County Police in Maryland released home security video hoping someone has information to help nab those responsible for stealing a big screen TV from a front porch.

    (Published Friday, Dec. 14, 2018)

    They said this was the first time such an issue happened in one of their homes and the employees with whom Marcus Word first spoke weren't trained on how to properly handle it. They paid for the cost of the repairs and sent crews to inspect the other fixtures in the home, where they found the same junction box in the dining room.

    They replaced it, and told us, "The plastic junction box in question is rated to hold up to 50 pounds. The chandelier installed weighs 26 pounds, according to the manufacturer. While our electrician did follow code ordinances and the house passed all code inspections, obviously a component of the electrical/light fixture failed."

    The Word family hopes the only crashes and smashes in their home now are with Colby's action figures on the family room rug.


    Do you have a story idea? We want to hear from you! Fill out the complaint form on the NBC 5 Responds page or call 844-5RESPND, (844) 573-7763. More #NBC5Responds archive here.