Under pressure from the NAACP, American Airlines is promising changes in the way it trains employees and handles passenger complaints about racially biased treatment.
The Fort Worth-based airline announced the steps Thursday after a meeting between CEO Doug Parker and NAACP President Derrick Johnson.
The civil-rights group issued a "travel advisory" in October warning African-Americans they could face discrimination when flying on American.
The alert followed several high-profile incidents including one involving an organizer of the Women's March who was booted from a flight after a dispute over her seat.
American pledged to hire an outside firm to review its diversity in hiring and promotion, train all 120,000 employees to counteract so-called implicit bias, create a special team to review passengers' discrimination complaints, and improve resolution of employee complaints about bias.
