Alternative Ambulance Plan Begins Monday - NBC 5 Dallas-Fort Worth

Alternative Ambulance Plan Begins Monday

New program aimed at reducing needless ambulance transports



    Medstar Screens Non-Urgent 911 Calls

    Medstar is using a registered nurse to help people find appropriate medical care when the 911 call is not a real emergency. (Published Monday, May 21, 2012)

    Calling 911 in Fort Worth for an ambulance may get you a registered nurse instead.

    MedStar started its new nurse screening program Monday, sending what are called "very low acuity" calls to a newly hired nurse to determine whether the caller really does need an ambulance.

    "If it meets an emergency criteria, you're going to get an ambulance right away" said MedStar spokesman Matt Zavadsky.

    But others may be referred to their own doctor, or sent by cab to a nearby clinic instead of the hospital emergency room.  However, if callers insist on an ambulance, one will be sent.

    Some Minor MedStar Calls Could Get Taxis

    [DFW] Some Minor MedStar Calls Could Get Taxis
    A new MedStar program that employs a registered nurse to help screen 911 calls will offer patients with minor medical issues options such as a taxi.
    (Published Friday, May 18, 2012)

    "If they decide they just want to go to the emergency department that's where they'll go, but it does give them that option to go to an alternative care site" said Debbie Krauser with The Fort Worth Emergency Services Collaborative.

    NBC 5 announced the program last week.

    Medstar said about 9 percent of its calls in the past year would have qualified for the new program.