Comptroller Looking Into Rebate Problems - NBC 5 Dallas-Fort Worth

Comptroller Looking Into Rebate Problems



    Comptroller Looking Into Rebate Problems
    Getty Images
    MARIN CITY, CA - MARCH 26: An Energy Star label is displayed on a brand new refrigerator at a Best Buy store March 26, 2010 in Marin City, California. Government investigators from the General Accountability Office has concluded that the Environmental Protection Agency and the Energy Department run Energy Star program is susceptible to fraud and abuse. Investigators attempted to get Energy Star certification for 20 fake products, including a gasoline powered alarm clock, which was approved along with 14 other phony appliances. (Photo by Justin Sullivan/Getty Images)

    Texans who could not get through online or via phone lines for an overwhelmed appliance rebate program can still be heard.

    The Texas comptroller's office, on the program's Web site Friday, provided a way for consumers to respond to the program involving more than $20 million in federal stimulus funds.

    The Web site says: "All rebate and waitlist reservations have been filled. Thank you for your patience and interest in the Texas Trade Up program. We experienced an unprecedented response. We know many people had trouble getting through. You can provide comments here."

    The state agency is investigating what went wrong Wednesday.

    Comptroller Susan Combs is seeking answers from the contractor, Helgeson Enterprises Inc. of White Bear Lake, Minn.

    A Helgeson company representative did not immediately return a call Friday from The Associated Press.

    You can find the comment page at the Texas Powerful Smart Web site: