American Eagle Ticket Agent Under Investigation - NBC 5 Dallas-Fort Worth

American Eagle Ticket Agent Under Investigation

Agent suspected of overcharging customers, pocketing money



    American Eagle Ticket Agent Under Investigation
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    American Eagle signage near their ticket counter.

    An American Eagle gate agent at DFW Airport who may have overcharged passengers and pocketed the money is the focus of a criminal investigation, according to a police report.

    The agent has not been arrested but the investigation by the airport’s Department of Public Safety continues, said DFW Airport spokeswoman Sarah McDaniel.

    A brief summary of the case obtained by NBC DFW does not indicate either the employee’s name or who filed the complaint, or provide other details.

    An American Eagle spokesman said the employee is not currently working for the airline.

    “Our AMR corporate security group is actively involved with police in an investigation involving an American Eagle gate agent,” Tim Smith, with American Airlines, said in an e-mail. “The employee has been withheld from service because of that investigation and is not currently working.”

    Airport police are investigating the case as “theft by deception,” according to the case summary.

    “The agent allegedly overcharged a passenger by creating fictitious fees and pocketed the money,” it said. “The case is under investigation.”

    The airport declined a request by NBC DFW for a copy of the more detailed police report.