Watchdog: Frontier Communications Lost 600,000 New Verizon Customers in One Year

A year ago, on April Fool's Day, many of us were victims of a terrible joke. Frontier Communications took over Verizon's non-wireless services.Immediately, hundreds of thousands of new customers in Texas, Florida and California complained about service problems of every possible kind.The Watchdog was bombarded, too. Three weeks after the takeover, I wrote:"Not since the Dallas Cowboys debuted in 1960 with an 0-11-1 record has a new franchise bombed so badly in its North Texas debut."#FrontierFail was bornWith several million new customers gained after the $10 billion purchase, the Connecticut company was turning from "a regional player into a national company," the Motley Fool stock website reported.How'd that go?Losers from the startTwo weeks ago, The Watchdog obtained a copy of the company's detailed customer numbers for the first 50 weeks of the company's ownership in the three new states. I'll share some of the shocking customer losses. But the bottom line: Frontier lost nearly one-fifth of its FiOS customer base here in Texas in its first year.  Continue reading...

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