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Texas Drivers License Offices Struggle to Serve Customers

Texas Drivers License Offices Struggle to Serve Customers

Drivers License Offices in booming North Texas are struggling to keep up with growing population, even after promised improvements in the wake of NBC 5 Investigates reports 6 years ago. Read More

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Monday, Apr 1, 2013
License Wait Times Shorter at DPS Mega Centers

License Wait Times Shorter at DPS Mega Centers

Since NBC 5’s investigation last summer, wait times at some Texas DPS license centers are dropping, but not all license centers are created equally. Read More

Monday, Sep 17, 2012
Computer Flaws Add to DPS License Lines

Computer Flaws Add to DPS License Lines

A flawed computer system makes it harder for DPS workers to process some transactions quickly, an NBC 5 investigation finds. Read More

Wednesday, Aug 15, 2012
State Plan for License Waits Raises Concerns

State Plan for License Waits Raises Concerns

DPS plans to implement touch-screen check-in at its license offices, but the commissioners that oversee the agency raised questions about the company the agency wants to hire. Read More

Monday, Aug 6, 2012
How Can Texas Reduce Driver License Lines?

How Can Texas Reduce Driver License Lines?

NBC 5 learns Texans spend more time waiting at driver license offices than the state reports and looks at ways the wait could be reduced. Read More

Tuesday, Aug 7, 2012
Can $63 Million Shorten Driver License Lines?

Can $63 Million Shorten Driver License Lines?

DPS recently got $63 million from the Legislature to build six "megacenters" across Texas to try to shorten driver license lines. Read More

Top Investigations

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Awards

2017 Peabody Award
Big Buses, Bigger Problems: Taxpayers Taken for a Ride

2017 Investigative Reporters and Editors (IRE) Award
Big Buses, Bigger Problems: Taxpayers Taken for a Ride

2017 National Edward R. Murrow Award
Investigative Reporting - Large Market Television
Big Buses, Bigger Problems: Investigating DCS

2015 National Edward R. Murrow Award
Investigative Reporting - Large Market Television
"Injured Heroes, Broken Promises"

2015 National Edward R. Murrow Award
News Series - Large Market Television
"Injured Heroes, Broken Promises"

2015 National Edward R. Murrow Award
Continuing Coverage - Large Market Television
"Fire in the Attic"

2015 The RTDNA Gannett Foundation
Al Neuharth Award for Investigative Journalism
“Injured Heroes, Broken Promises”

2014 National Sigma Delta Chi Award - SPJ
Investigative Reporting - Large Market Station
“Injured Heroes, Broken Promises”

2013 National News and Documentary Emmy Award
Outstanding Regional News Story - Investigative Reporting
"Driven to Distraction"

2012 National Sigma Delta Chi Award - SPJ
Investigative Reporting - Large Market Station
"Critical Delays: Dallas County's Response to the West Nile Epidemic"

See all awards won by NBC 5 Investigates here.

 

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