Texas Department of Transportation Apologizes for Out-of-State Toll Billing Errors - NBC 5 Dallas-Fort Worth

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Texas Department of Transportation Apologizes for Out-of-State Toll Billing Errors

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    The Texas Department of Transportation has apologized to drivers who received incorrect toll tag bills or violation notifications for travel in some other states. (Published Thursday, July 27, 2017)

    The Texas Department of Transportation has apologized to drivers who received incorrect toll tag bills or violation notifications for travel in some other states.

    TxDOT offered regrets on its website and said agency personnel are working on the problems. The out-of-state issues involve drivers with tags - such as EZTag, TxTag and TollTag - from toll authorities in the Houston, Austin and Dallas areas.

    Texas officials seek to have toll tags work with Kansas and other states but the transfer of some account information between partnering agencies was delayed. Names of the additional states weren't immediately available.

    TxDOT said some customers received pay-by-mail invoices and violations in error. All invoices and violations were suspended until the issue has been resolved.

    Department officials have advised Texas toll tag users they do not have to call their agencies, and officials are working with TxTag, EZTag and TollTag to reverse erroneous charges.