DART Survey Good News for Riders

4,000 riders send DART good news about safety, schedules

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    NEWSLETTERS

    The results of a DART customer satisfaction survey is good news for riders.

    According to the report, released Tuesday by DART, 4,000 people were surveyed last September and nine out of 10 said they'd recommend others get on board a bus or train.

    From that survey DART learned that 91 percent would recommend DART to others, 92 percent found DART.org's website helpful, 90 percent found schedules easy to read and 92 percent found trains to be on time. 

    Only 77 percent of riders found buses to be on time and the general satisfaction was down 2 percent compared to 2010 to 87 percent of riders.

    DART said that last number is essentially unchanged considering the survey's margin of error.

    Finally, and perhaps the most important statistic of all, 85 percent of riders said they feel safe on many parts of the transit system.

    That's good news considering DART said last month that reports of thefts and robberies have almost doubled compared to the previous year. With that in mind, DART is exploring ways to improve security including more cameras and a stronger police presence at stations and on trains and buses.

    Meanwhile, DART has warned riders to conceal expensive items and to hit the red warning buttons on trains and buses to notify the police if they feel threatened.