Closed Captioning Information

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    NEWSLETTERS

    TK

    NBC 5 currently offers closed captioning on certain programming to our hearing-impaired and Spanish-language viewers.  Closed Captioning 1 (CC1) is English-language and Closed Captioning 2 (CC2) is Spanish-language captioning.

    The closed captioning service is a TV menu generated element. 

    To turn captioning on or off, activate your TV menu "set up" screen and under the “Captioning” option select "On" or “Off”.  If you need further assistance, please refer to your TV owner’s manual.

    Viewer Information for Closed Captioning Questions or Complaints:
     
    During normal business hours (M-F, 8:30 a.m. - 5 p.m.)
    Phone: (817) 429-5555
    Fax: (817) 654-6440
    Email: NBCDFWCC@nbcuni.com
     
    Contact for receiving written complaints.
    Brian Hocker, VP Programming
    4805 Amon Carter Blvd.
    Fort Worth, TX 76155
    Phone: 817-429-5555
    Fax: 817-654-6440
    Email: NBCDFWCC@nbcuni.com

    Mobile Web and News App Closed Captioning FAQ

    Is Closed Captioning Available?

    We are pleased to offer closed captioning on all live simulcast streams made available through mobile browsers and mobile apps. Videos with closed captioning will have a “message icon” in the player controls. Just tap to enable or disable. If the icon is not displaying, follow the directions in the next section to turn on closed captioning within the device OS settings.

    How do I make the Closed Captioning text bigger or change the style?

    You may customize the display of closed captioning including changing the size, font, color, and styling. These customization options are available by accessing the device OS settings for iOS and Android and then selecting the desired options from the menu.

    For iOS, the Accessibility settings are located under the Settings icon on the iPhone homescreen, then choose General, Accessibility, Subtitles & Captioning.

    For Android, the Accessibility settings are located under Settings, then choose My Device, and then Accessibility. The Accessibility features are available under this Accessibility screen.

    Who can I contact with questions about Closed Captioning?

    To report an issue or concern regarding closed captioning on this website, please contact us at NBCDFWCC@nbcuni.com.

    Please detail your issue or concern by providing the following information:

    • Name of the program
    • Description of the issue (e.g., missing captions on a particular episode, captions cut off, timing is off)
    • Website or application where you viewed the program
    • Approximate time and date that the issue occurred
    • Your name and contact information including mailing address, email and phone number

    Written complaints concerning captioning on programs made available online or through mobile apps may be sent to:

    Margaret Tobey
    Vice President Regulatory Affairs
    NBCUniversal
    300 New Jersey Ave. NW
    Washington, DC, 20001-2030

    Phone: 202-524-6401
    Fax: 202-524-6411
    IPCComplaints@nbcuni.com