Southwest Airlines says it is working to fully restore functionality of its online check-in system Tuesday evening after an issue earlier in the day.
Several people on social media reported the issue – which appeared to be preventing people from checking in to their flights – and Southwest Airline's official Twitter account said the issue was affecting all customers.
When reached for comment, the Dallas-based airline's statement said the unspecified issue was affecting only some of the website. They did not give an estimate for when it'd be fixed.
"We are currently experiencing issues with some of Southwest.com’s functionality," the statement said. "We are working hard to solve the issues and get it back up and running. We appreciate our customers’ patience as we work behind the scenes to get full functionality back to our website."
An error message appeared on Southwest.com when accessed in New York about 3:30 p.m. ET: "Please do not refresh your browser. We will automatically transfer you to Southwest.com as soon as possible. Thank you for your patience."
In a tweet posted at 5:46 E.T. the airline said, "We have reports of successful transactions and online check in. We appreciate your patience as we work to restore full functionality."