HP Recalls More Than 100,000 Laptop Batteries Due to Overheating | NBC 5 Dallas-Fort Worth

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HP Recalls More Than 100,000 Laptop Batteries Due to Overheating

HP recommends that customers with the potentially defective batteries stop using them completely

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    NEWSLETTERS

    Recalled lithium-ion batteries used in HP notebook computers

    HP is recalling about 101,000 laptop batteries due to risk of overheating and causing fires.

    The company has expanded the number of recalled batteries to include those shipped with laptops sold between March 2013 and October 2016. A previous battery issue for the same model led to a recall of 40,000 batteries in June 2016.

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    The defective lithium-ion batteries containing Panasonic cells that are used in HP notebook computers were sold at Best Buy, Walmart, Costco, Sam's Club and authorized dealer dealers nationwide and online at www.hp.com. The batteries were also sold separately for between $50 and $90.

    It is compatible with HP, Compaq, HP ProBook, HP ENVY, Compaq Presario and HP Pavilion laptop computers. The batteries that are part of the recall start with the codes: 6BZLU, 6CGFK, 6CGFQ, 6CZMB, 6DEMA, 6DEMH, 6DGAL and 6EBVA.

    HP recommends that customers with the potentially defective batteries stop using them completely, remove them from the laptop and contact HP for a free replacement battery. Until a replacement battery is received, HP recommends consumers should use the notebook computer by plugging it into AC power only.

    There has been one report of the battery overheating, melting and charring, leading to about $1,000 in property damage.

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    (Published Monday, April 24, 2017)

    Customers can call HP Monday through Friday between 7 a.m. and 6 p.m. ET at 888-202-4320 on line at www.HP.com for more information.