Famed Wingsuit Jumper Alexander Polli Dies in Crash | NBC 5 Dallas-Fort Worth
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Famed Wingsuit Jumper Alexander Polli Dies in Crash

The 31-year-old dual Italian-Norwegian national crashed into a tree in in the Couloir Ensa near Chamonix

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    Alexander Polli

    BASE jumping trailblazer Alexander Polli died Monday after a wing suit crash in the French Alps, authorities told NBC News.

    The 31-year-old dual Italian-Norwegian national crashed into a tree in in the Couloir Ensa near Chamonix, an area popular with BASE jumpers.

    "It's a location where there are a lot of accidents," a rescuer with the PGHM mountain rescue unit said.

    Video of Polli's earlier "high-speed hole shot" through the opening of "Batman Cave" in Montserrat, Spain, in 2013 has racked up more than 13 million views on YouTube.

    Airlines Reading, Responding to Social Media Rants

    [NATL-DFW] Airlines Reading, Responding to Social Media Rants
    A new study says airlines are reading posts made by customers complaining over delayed or canceled flights and poor service, and are responding to those messages. Dallas-based Southwest Airlines has a team tracking Twitter, Facebook and other online sites 24 hours a day. When a customer vents about a problem, a representative reaches out to them. "The approach is really how can we help, wait a minute we hate to hear that.... so what is going on, give us some information and let's see what we can do to straighten this out," said Lisa Goode, with Southwest Airlines. Social media teams help airlines by rebooking customers or by helping keep them more calm by relaying information when problems crop up. (Published Thursday, Sept. 29, 2016)