Dozens of passengers will return to Love Field Tuesday afternoon to try and get a new flight to Houston after their flight was diverted overnight Monday due to bad weather.
United Flight 4362 from Minneapolis was scheduled to land in Houston, but air traffic controllers said it was unsafe because of the weather and the plane was diverted to Dallas, landing shortly after midnight.
"We had no place to sleep. We haven’t eaten. Just googled the nearest hotel," said passenger Dayle Mitchell.
Mitchell said he eventually got into a cab and asked the driver to take him somewhere close by so he could get some sleep.
Love Field was already closed and passengers had to wait for help in getting off the plane and then retrieving their luggage. Passengers told NBC 5 no one was around to help them find lodging or get transportation, and many of them were unfamiliar with the city.
"I’m frustrated. I’m disappointed in United Airlines. That they would just drop us off at Love Field and tell us to come back. They didn’t make any provisions. There was no one there to make provisions," said passenger Dayle Mitchell.
Passengers said they were told to come back to Love Field at noon to get booked on a new flight, but they don’t know the flight number and they don’t know when exactly they’re supposed to depart.
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Mitchell said the experience made him feel like a second-class citizen.
"Like an animal. You don’t just drop someone off and, you know, just abandon them," he said.
NBC 5 reached out to United for more information.
