A North Texas military veteran said he qualified for a $600 discount on his new Nissan, but the paperwork he signed in a rush didn't include the deal.
NBC 5 Responds was able to get his money back.
Confessor Mendez had his eyes set on this new 2016 Nissan Rogue
"I was looking for a safer car since I going to be driving far with my granddaughter," he said.
Mendez found the one he wanted at Texas Nissan of Grapevine in April.
"They usually give you $600 discount if you're a veteran and I had told the salesman that I was a veteran," he said. "He said to me, 'Thank you for your service. The discount won't be a problem.'"
They did some number crunching and Mendez was happy with the figures, but he didn't have time to finalize the deal because he had to pick up his granddaughter. He said the finance manager didn't want him to leave before signing the contract.
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"They said, 'No problem, we'll take care of the paperwork,'" he said. "And unfortunately, I signed the form. It was blank."
Mendez said didn't think twice about at the time. He left, picked up his granddaughter and came back to get the paperwork that the dealership had put into an envelope.
"I didn't check the paperwork, thinking everything was okay," he said. "I get home, I look at the paperwork and, low and behold, I notice that there was no Veteran's discount."
Mendez called the dealership to find out what happened. He said the finance manager apologized and told him he'd take care of it back in April.
"This is September and unfortunately I haven’t gotten anything back from them," he said.
Mendez decided to go to the dealership in person. He sent them his address and proof of service to settle the issue.
When that didn't work, he called NBC 5 Responds.
I've seen what you guys do for other people, so I said this is my opportunity to see what you can do," he said.
We went to the dealership and met with the general manager, who said a former employee who was handling the discount dropped the ball. He later sent us this statement saying:
"Ms. Chatman…per our conversation - It appears Texas Nissan lost communication with Mr. Mendez once the Director of our New Car Department was reassigned. Once Texas Nissan learned that we had a verbal agreement with Mr. Mendez …we rectified the issue immediately. We apologize for any inconvenience this may have cause Mr. Mendez…and we hope to retain him as a valuable customer."
And less than 24 hours later, Mendez received the check.
"I want to really thank you guys for all the help you gave me," he said. "They do respond. So if you have a problem, call NBC 5."
