Correction: Originally NBCDFW stated that Six Flags turned away the woman because of her tattoo. That statement was not accurate and unintentionally indicated the customer never entered the park. The woman was granted admission into the park after going to a second line with a different employee. We regret the error.
A 30-year-old mother of three said she was refused entrance into Six Flags Over Texas because of her tattoo.
Samantha Osborn, a Texas girl through-and-through, has two six-shooters surrounded by yellow roses tattooed on her upper chest.
"I got it because I love Texas," she said. "I thought of cowboys and six-shooters and the yellow rose of Texas."
But a Six Flags employee stopped her at the entrance gate when she and her husband, Matt, went to the Arlington amusement park to celebrate his birthday.
"We tried to enter, one employee grabbed me and said my chest tattoo was offensive and that I may not be allowed into the park," Osborn said. "I was flabbergasted."
She said the employee told her Six Flags was a family-friendly place. Osborn told the employee she was the mother of three girls.
"She said it was as offensive as a swastika and that she would sell me a $5 shirt to cover myself up and that they didn't let people with swastikas into Six Flags, and that my tattoo condoned violence," Osborn said.
Six Flags' dress code says park management can deny customers entrance if their clothing is deemed inappropriate or vulgar. The code does not mention tattoos.
The Osborns, determined to celebrate the birthday, eventually entered the park through another line without being bothered. But the damage had been done.
"It just soured the whole experience, and we left," Samantha Osborn said.
Osborn, who has several tattoos, said she has never been harassed about them. Her husband's tattoos are much more visible than hers and cover about 70 percent of his body.
"I've never been denied access or even asked to cover up entering any public place, ever," he said.
Samantha Osborn complained to Six Flags about what she called unfair and discriminatory treatment. She later received a letter of apology by e-mail from Cindi Brickett, Six Flags guest services supervisor.
"We are dedicated to providing a fun‑filled day that goes beyond your expectations," the e-mail said. "On behalf of the entire management team, I sincerely apologize that we did not meet that goal and hope that you will not allow this experience to diminish your impression of our park."
Brickett also promised the employee would be dealt with appropriately.
"I received an e-mail, which wasn't a phone call. I would have really liked to speak to a person," Osborn said.
The Osborns said the experience left a sour taste in their mouths. They don't plan on returning to Six Flags.