Kimberly King, NBC 5 News
The Sauds said their electricity was disconnected and Oncor was investigating proper tampering to their smart meter. NBC 5's Problem Solver Kimberly King helped them get their electricity back on.
A North Richland Hills couple said they had trouble convincing Oncor Electric Delivery and TXU Energy that they were not tampering with their meter.
Irma Saud said an Oncor repairman left a notice saying she and her husband had tampered with the meter.
"We can't understand how a company could accuse us of such a thing," she said.
Oncor said the flier said the company was looking into "possible tampering" and that could have startled the customer.
Saud said she called both Oncor and TXU to straighten the situation out.
"The notice said our service may be disconnected," she said. "In my 35 years of being a customer of TXU, our service provider, I have never been late, let alone not paid a bill."
TXU and Oncor looked into her case after a call from NBC 5.
Oncor said that while there was some damage to their meter -- an inner seal was broken - there was not enough evidence against the Sauds and resolved the case.
The Sauds weren't charged for any tampering, and their power remained on.
"Thank you for what you did to nudge TXU and Oncor to resolve this case," Saud said. "It's wonderful to know we have people like you to stand up for us."