Police are searching for two men accused of robbing several businesses in Dallas in the last two weeks.
In one heist, a bandit is seen stepping on a customer to get over the counter. In another, a mother and her son are in the store, and both are ordered on the ground.
Officers said the pair entered a Metro PCS store at about 6:30 p.m. on West Camp Wisdom Road on April 28, pointing handguns at customers and employees.
The suspects ordered everyone in the store to lie down on the ground while they stole property and cash from the store.
Sandra Flakes said she had just walked in to the store to get a case for her phone.
"I heard him say, 'This is a robbery! Where's the money?'" Flakes explained. "He pointed the gun at us and said, 'Stop! Get on the floor!"
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Flakes and her son said natural instinct kicked in. They got on the floor and started praying.
"I was just praying that we weren’t going to die, that everybody in there, that we'd all come out all right," she said.
Surveillance video captured the bandits as they dismantled the register and ran out while Flakes and her son remained on the ground.
"I was still on the ground because I was having a hard time getting up because like I said I do have arthritis. My son had to come help me up," said Flakes.
As Flakes looked over the surveillance video for the first time since the attack, she remembered one of the bandits reassured her during the crime.
"He said, 'You're OK mama. You're OK.' Just like that," she said.
"That was a trip. You could tell, you could tell where his mom or someone raised him," said Flakes' son, Shelby Jackson.
Now looking back at what seemed like a nightmare, both are grateful.
"I was very relieved. I was thanking the Lord that it came out alright, that everybody came out alright," Flakes said.
The first man is described as a black male, between 18-25 years of age. He’s about six-feet, one-inch tall, with a thin build. He had a two-toned, chrome over black handgun, a backpack and wore sunglasses, a ball cap and gloves.
The second is also between 18-25 years of age, about five-feet, nine-inches tall, with a thin build. He, too, had a black handgun and wore sunglasses, a ball cap and gloves.
NBC 5's Holley Ford contributed to this report.
