Dry Cleaner Closings Leave Customers in Limbo

Excel Cleaners in Plano, New Core Cleaners in Allen close

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    NEWSLETTERS

    Excel Cleaners in Plano and New Core Cleaners in Allen have closed their doors in the last few days, angering customers. (Published Tuesday, Sep 17, 2013)

    Dozens of Collin County customers feel like their dry cleaner has hung them out to dry.

    Excel Cleaners in Plano and New Core Cleaners in Allen closed their doors in the last few days, angering busy customers.

    A sign outside of Excel Cleaners instructs customer to pick up their clothes at the Allen business, but the doors were closed there as well.

    A sign posted outside of New Core Cleaners by the property manager said the business owed more than $6,900 in rent and fees.

    "I'm probably out probably a thousand dollars' worth of clothes," Luke Morrow said.

    Morrow, a sales representative, dropped off his clothes and some of his wife's dresses last week. But when his wife came to pick them up, the doors of the Allen business were locked.

    "I'm going back, I guess tomorrow," he said. "I'm headed to the clothing store to pick up some new suits. Somebody was taking advantage of a situation and who knows where they're at. They're not answering the phones."

    NBC 5 tried contacting the owners of the business in Allen. A man listed on the paperwork told NBC 5 he was not the owner, but was just a co-signer on the lease. He admitted that the business had failed and said the owners would post a new phone number for customers to pick up their clothes.

    He declined to provide contact information for the owners.

    Calls to the property manager were not returned.

    A business group was listed as the owner of the Plano dry cleaner. Calls to the property manager were not returned.

    Reggie Fuqua, who had been doing business with the cleaner for more than a decade, said he was shocked and disappointed that he could not get his clothes back.

    "My wife didn't have any dresses, thank goodness," he said. "That would have been a little worse, but I did have work clothes in there that I need. I'm a tall guy, and my clothes are a little harder to come by."