Amanda Guerra, NBC 5 News
Firefighters rescue passengers using five extension ladders.
Dallas firefighters were called to the Dallas Zoo after a malfunction stranded 93 people on a monorail.
Dallas Fire-Rescue was called to the scene at about 3:30 p.m.
Fortunately, the monorail stopped at a location that was easily reached by firefighters. Using as many as five extension ladders, firefighters were able to remove all of the trapped passengers from the monorail in about a half hour.
"It stopped a very fortunate place because it was such a low point there, very accessible," Sean Greene, Dallas Zoo Vice President of Guest Services. "It didn't impede any animals, didn't impede the experience over the elephants. But obviously for those 93 passengers they wouldn't like to have completed their journey."
There were no injuries in connection with the malfunction or rescue but certainly rattled nerves.
"Actually [this was] my wife's first time on the monorail," said Jerry Davis, one of the people rescued. "I've been on it once before and this was definitely a first."
The cause of the malfunction has not been determined. The monorail will be shutdown on Sunday.