Dallas Area Rapid Transit apologized Monday after its new Green Line system buckled under the massive traffic of fans traveling to the University of Texas/Oklahoma State game Saturday.
The sold-out game drew nearly 100,000 fans to Fair Park.
While DART spent weeks advertising the Green Line as the best way to get to Fair Park, the overcrowded railcars backed up for hours on game day. Some fans said it took them three hours to get to their destination.
"They should remove the word rapid from their title, because it's not rapid," one passenger joked.
A DART spokesperson said trains started filling up as early as 8 a.m. and that the agency put every train it had on the tracks.
When DART brought in buses to try to move stranded passengers, the buses got stuck in street traffic around the fair.
On top of the overcrowding, some passengers complained of broken ticket dispensers and said some riders didn't pay the ticket fee.
DART president Gary Thomas apologized and said his agency worked hard to make the system work.
"We know there's some things we did right, we know there's some things we could do better. Now is the time for us to see what we can do differently and prepare for next year's Texas/OU," he said. "We just hope they'll continue to support us and give us another chance next year."