Broadband Internet provider CenturyLink has been quietly dealing with slow high-speed Internet service for nearly three months, NBCDFW has learned. And a fix could still be weeks away.
The problem? The company has too many people on its system.
CenturyLink provides high speed internet service in 126 cities in 51 counties in Texas, including the Metroplex, Central Texas and Southeast Texas. The slow Internet issue only affects those customers in North and Central Texas.
NBCDFW.com viewer Kaleb Rutherford tipped us off to this issue. He said his DSL service slows to a crawl weekdays from 4 p.m. – midnight and weekends from 10 a.m. to 2 a.m.
“In Wise County, we have one primary Internet provider (CenturyLink) and they are the only ones who can provide service to the vast majority,” Rutherford said.
He was frustrated after he said a CenturyLink customer service representative on an official company Twitter account told him the system was “overutilized, oversold, however you want to put it.”
“Wish there was more i [sic] could do,” Rutherford was told by the customer service employee.
“This impacts so many people who have no alternatives for Internet service and CenturyLink,” Rutherford told NBCDFW.
Company spokesperson Steve Hanik said Monday customers should start seeing an improvement by mid-February.
“CenturyLink apologizes for the inconvenience and wants its customers to know it is in the midst of upgrading its network in Texas,” Hanik said.
According to the Monroe, Louisiana-based company’s website, CenturyLink is a provider of high-quality broadband, entertainment and voice services.
CenturyLink, headquartered in Monroe, La., is an S&P 500 company and is included among the Fortune 500 list of America's largest corporations.