Just Fitness off Grapevine Highway in Hurst closed unexpectedly in late March, leaving members who prepaid for training sessions searching for answers.
Overnight the equipment was gone and a sign on the door told customers they had been transferred to Fitness 2000 on Mid-Cities Boulevard.
While their memberships were transferred, members told NBC 5 personal training sessions they paid for in advance were not. A Fitness 2000 representative confirmed that to NBC 5.
Leah McDaniel prepaid nearly $2,000 for a package of training sessions and still has nearly 30 sessions left.
"It's very frustrating. I had started back again with my training and had trainer that I liked, and I'm hoping they'll transfer my training sessions to Fitness 2000, or at the very least get my money back," McDaniel said.
NBC 5's Ray Villeda called the phone number for Just Fitness 4 You gyms, and was told the Hurst location was independently owned that no one can help with any issues.
Fitness 2000 representatives also said they haven't heard from the owner of Just Fitness 4 You since it closed last month.
NBC 5 checked with the Better Business Bureau in Fort Worth and found Just Fitness in Hurst has seven pending complaints on file.
Membership dues go to a company called ABC Financial, NBC 5 called and left a message, but hasn't received a call back.
A representative at Fitness 2000 told NBC 5 if members are currently paying for training sessions for the defunct gym, it's better to cancel payments and call credit card company.