GameStop Under Fire for Coupon Removal

By Greg Janda
|  Thursday, Aug 25, 2011  |  Updated 1:04 PM CDT
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GameStop Under Fire for Coupon Removal

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Grapevine-based GameStop is under fire from customer advocacy groups after the company opened new copies of PC game Deus Ex: Human Revolution and removed a coupon for a free copy of another version of the game.

A coupon included with every PC version of the game allowed customers to play a version on the OnLive cloud-gaming service. GameStop, which is currently developing a similar service to OnLive, says they were not informed of the coupon's inclusion prior to receiving the game from publisher Square Enix.

GameStop employees were instructed to remove the coupons before selling the game to customers, but later completely removed the game from shelves and placed the unsold copies in an area to return to Square Enix.

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