AA Speeds up Phone Reservations

New system recognizes, greets customers

Thursday, Feb 5, 2009  |  Updated 6:30 PM CDT
View Comments (
)
|
Email
|
Print
AA Speeds up Phone Reservations

advertisement

American Airlines installed a new "Remember Me" system that will recognize phone numbers and greet customers by name if they've signed up under American's frequent-flier program.

The enhanced system will guide customers through a couple of questions to get the information faster. For example, if you want to get Flight Status information just say "Flight Info" or "Flight Information."

Customers can also use a new "text me" feature. The system allows customers to have their flight information sent by text message to their cell phone.

Get the latest headlines sent to your inbox!
View Comments (
)
|
Email
|
Print
Leave Comments
What's New
Get NBCDFW on Mobile!
Get NBCDFW's free news and weather... Read more
Follow Us
Sign up to receive news and updates that matter to you.
Send Us Your Story Tips
Check Out